QuestionQ1
Customer Service Management System Setup and ConfigurationWhich one of the following best describes Datasource Precedence Rules?
- A Consists of one or more Identifier Entries that specify the Criterion attributes that uniquely identify a CI
- B Reclassifies CIs into parent or child tables
- C Allows the ability to assign a priority to data sources if multiple data sources are authorized to update the same table or table attributes
- D Specifies the order of which data sources can create records in the CMDB
QuestionQ2
Customer Service Management System Setup and ConfigurationWhich of the following best describes what happens when Discovery is configured with 3 MID Servers in a Load Balance Cluster and Shazzam cluster support is disabled?
- A All three MID Servers will be used during the Port Scan phase and all three will be used during the classification phase.
- B Only one MID Server will be used during the Identification phase and all three will be used during the exploration phase.
- C Only one MID Server will be used during the Port Scan phase and all three will be used during the classification phase.
- D All three MID Server will be used during the Identification phase and only one will be used during the exploration phase.
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QuestionQ3
Engagement Methodology and Project PlanningWhich of the following describes the outcome of this UNIX command?
cat /home/ubuntu/lbappinfo
- A List all files and directories under the lbappinfo directory
- B Determine if a file starting with lbappinfo exists in the ubuntu directory
- C Display any lines in the lbappinfo file containing the word cat
- D Display the contents of the file lbappinfo
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QuestionQ4
Customer Service Management Portal, Knowledge Management, Service Catalog, Communities and Performance AnalyticsGiven the CMDB class hierarchy shown, which Configuration Item (CI) types are included in a report run on the Server [cmdb_ci_server] table?
- A CIs defined directly in Server [cmdb_ci_server] table and all parent classes
- B CIs defined directly in Server [cmdb_ci_server] table and all child classes
- C CIs defined directly in the Server [cmdb_ci_server] table
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QuestionQ5
Customer Service Management IntegrationIn Service Mapping, which of the following is true when a target host has already been discovered and is in the CMDB?
- A The host will be deleted in the CMDB and a new host record will be created during Service Mapping discovery.
- B The host will be immediately rediscovered, but only the changes will be updated in the CMDB during Service Mapping discovery.
- C The host will be immediately rediscovered and updated in the CMDB during Service Mapping discovery.
- D The host will not be rediscovered during Service Mapping discovery.
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