CIS-SM: Certified Implementation Specialist – Service MappingDemo

By ServiceNow · Question Mode

QuestionQ14

Customer Service Management System Setup and Configuration

Assume that an Apache Web Server Identifier Entry is configured as shown:

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If the Apache Web Server Discovery Pattern includes a step to collect Configuration file data but does not include a step to collect Version information, what happens when a Service Mapping discovery runs?

  • A An identification error will occur.
  • B The Apache Web Server CI will be reclassified as a Web Server CI.
  • C The Apache Web Server configuration item will be discovered successfully and either inserted or updated in the CMDB.
  • D A duplication error will occur.
Explanation

With Allow null attribute disabled, all criterion attributes in an identifier entry must have values for IRE to attempt identification. Since Version is a configured criterion attribute but is not collected, the payload lacks the minimum required matching attributes and Service Mapping produces an identification error.

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