CIS-SM: Certified Implementation Specialist – Service MappingDemo

By ServiceNow · Question Mode

QuestionQ15

Customer Service Management System Setup and Configuration

In Service Mapping, which of the following must be available or created beforehand in order to create a Discovery Pattern?

  • A Process Classifier
  • B Identification Rule
  • C CI Type/Table
  • D Application Service
Explanation

A Discovery Pattern is associated with the CI type that it discovers. Before creating the pattern, the target application must have a corresponding CI type and CI classification; if the required type does not exist, create the CI type/table first.

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