CIS-SM: Certified Implementation Specialist – Service MappingDemo

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QuestionQ4

Customer Service Management Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics

Given the CMDB class hierarchy shown, which Configuration Item (CI) types are included in a report run on the Server [cmdb_ci_server] table?

Question Image

  • A CIs defined directly in Server [cmdb_ci_server] table and all parent classes
  • B CIs defined directly in Server [cmdb_ci_server] table and all child classes
  • C CIs defined directly in the Server [cmdb_ci_server] table
Explanation

A report on an extended parent table includes records defined directly on that table and records from its child tables. Therefore, Server records and descendant server-class records, including Windows Server, Linux Server, and UNIX Server, are included; records from ancestor classes are not.

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