CIS-SM: Certified Implementation Specialist – Service MappingDemo

By ServiceNow · Question Mode

QuestionQ18

Customer Service Management System Setup and Configuration

Which of the following represents items that can be created using the CI Class Manager?

  • A Service Candidates, Identification Rules, Data Refresh Rules, Dependency Rule
  • B Tables & Columns, Identification Rules, Identifier Entries, Dependencies and Reconciliation Rules
  • C Identification Rules, Tables & Columns, Dependency Rules, Service Groups
  • D Identifier Entries, Process Classifiers, Reconciliation Rules, Data Refresh Rules
Explanation

CI Class Manager centrally manages CMDB class definitions, including CI classes (tables) and columns, and its Identification and Reconciliation Engine configuration supports identification rules, identifier entries, dependent relationship rules, and reconciliation rules.

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