CIS-SM: Certified Implementation Specialist – Service MappingDemo

By ServiceNow · Question Mode

QuestionQ24

Customer Service Management System Setup and Configuration

Which of the following best represents the range of Configuration Item (CI) types discovered when Service Mapping runs?

  • A Hardware, Installed Software, Network Gear
  • B Physical Components, Logical Components, Certificates
  • C Applications, Licenses, IP Addresses
  • D Cloud Services, Applications, CI Relationships
  • E Hardware, Licenses, CI Relationships
Explanation

Service Mapping discovers and maps the application components that support a service, collecting their configuration data in the CMDB. This includes application CIs together with relevant software/license and IP-address records; CI relationships describe dependencies between CIs rather than being CI types themselves.

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