A healthcare provider company is developing a new application for its medical officers. The company wants to show medical test reports for patients. Medical Test Reports is a custom object related to the Patients object. For every patient, the company must list each medical test report with the report name, date requested, and date generated. From every medical test report, the user must be able to perform these actions:
Approve
Print for Review
Send for Retest
Which OmniStudio tools should the consultant use to design a solution that meets these requirements?
ASingle FlexCard with multiple actions
BOmniScript with multiple Step elements
CSalesforce list view with custom buttons/links
DMultiple FlexCards with single action
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A company must build a quoting process for its internal agents. While creating a quote, an agent selects a product and specifies the grade (A, B, C, D, E) and size (Small, Medium, Large, X-Large). The process must look up the unit price by using the product code, grade, and size, then multiply that unit price by a discount factor.
Which tools should the consultant recommend to satisfy these requirements?
Choose two
ADecision Matrix
BExpression Set
CDataRaptor Extract
DDataRaptor Transform
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A business needs a solution that generates an event (platform event) by using account information. All event information is customer-related and stored in Salesforce.
Using an Integration Procedure, which two actions are required to design this solution?
Choose two
ADataRaptor Post
BHTTP
CResponse
DDataRaptor Extract
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A business has a project that must be completed quickly to meet important deadlines. However, the developer assigned to the project has left the company, and the new project team has decided to use OmniStudio tools. The development completed so far used APEX code. The new team must finish the project according to these guidelines:
Minimize implementation time
Ensure end-user processes are as simple as possible
Find a way to ensure optimal UX.
In this scenario, which two actions should the consultant recommend to the project team?
Choose two
AReplace existing APEX using DataRaptors and HTTP Actions
BImplement FlexCards and OmniScripts for the front-end
CCreate new LWC templates for branding and styling
DUse existing APEX classes as data sources
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An existing OmniScript for capturing and updating customer information shows the following information on a single page:
Name
Age
Street
Last name
Postal code
Gender
State
Phone
City
Country
Email
Users report that the information appears in no particular order. Users make errors while completing the information because it is not categorized. The process fails after submission because required fields are left blank.
How can the consultant enhance the OmniScript user experience?
AUse Sections to break the information apart, add a Headline to add a title and a required icon in the input
BUse a template for each category, and add custom code for the required validation
CUse a Visualforce Page with the categories, labels, and the required validation
DUse Block elements to group fields and select the required property in some of the inputs
A company needs to build a guided process for its customers. The process must retrieve data from Salesforce and external systems, and its steps must branch based on user input. Users will complete the process within a single session.
How should the consultant design the solution to satisfy these requirements?
AOmniScripts and Integration Procedures
BFlexCards and DataRaptors
COmniScripts and DataRaptors
DFlexCards and Integration Procedure
A business process must perform a multi-step calculation for every contact record in a list.
When using an Integration Procedure to process that list, which feature can meet this requirement?
AConditional Block
BLoop Block
CDataRaptor Transform Action
DBatch Action
An investment portfolio manager wants to create a console that displays:
Client information
Profile attributes
Investment instrument information
There are more than 20 profile attributes. Each investment instrument has 15 information fields to display, and the fields must be logically grouped.
How should the consultant design a solution that meets these requirements?
AAn OmniScript with a Step for client information.Block Elements for investment instruments.
BA header FlexCard for client information and profile attributes.FlexCards for investment instrument information.
CA header FlexCard for client information and profile attributes.Child FlexCards for investment Instruments with a Flyout for additional Information.
DA header FlexCard for client information with a Fiyout for profile attributes.Child FlexCards for investment instruments with a Flyout for additional information.
A company intends to use OmniScript to digitally transform its business. During the project discovery phase, the team reviews every business process, including each individual process step. The analysis shows that many processes must update contact data at different points in the process.
What solution should the consultant recommend to meet these requirements efficiently?
ACreate an Integration Procedure to update contact data with “Chain On Step” enabled and invoke it from all OmniScripts.
BCreate an OmniScript to update contact data and invoke it when other OmniScripts complete.
CCreate an OmniScript that uses the reusable property to update contact data and embed it in other OmniScripts.
DCreate a FlexCard for contacts, and add an Update Contact Details OmniScript as an action.
An insurance company wants to build an OmniScript that lets a user review and update account details, including a phone number and website. The process requires the following functionality:
The company website can be edited.
The account phone number can be edited.
Each field must appear on its own line on the page.
Which three elements should the consultant include in the OmniScript design solution?
Choose three
ATelephone
BNumber
CText Area
DLine Break
EURL
A company uses expression sets to establish product pricing. Because of the company’s pricing schedules, more than one calculation procedure is always active at the same time for a given date.
In this scenario, how does the calculation engine choose which expression set to run?
ADate modified
BRank
CDate created
DSequence
An auto insurance company uses different rates for every state in the country. It must manage those rates separately, while using the same formula to calculate premiums. All inputs and outputs are identical; only the values in the rating tables vary.
Which OmniStudio tool should the consultant recommend to satisfy this requirement?
ADataRaptor Transform with an Interface Map
BAggregation Steps in an Expression Set
CGrouped Decision Matrix
DClass-based Expression Set
A Salesforce OmniStudio Consultant must create an OmniScript for a client’s customer-service process. The consultant wants to integrate Salesforce Knowledge into the OmniScript.
What is one method the consultant can use to configure an OmniScript to search Salesforce Knowledge articles?
Choose three
AUsing a simple search bar
BUsing a complex search algorithm
CBased on dynamic inputs from Omniscript fields
DBased on static values set up during configuration
A consultant is assisting a client that wants to show specific account information on a FlexCard. The client wants to include account status, priority level, creation date, and the company logo. They also want actions such as closing a case, opening a new case, or creating a task.
What is the best approach for the consultant to satisfy the client's requirements?
AUse the FlexCard Designer to create a FlexCard, adding the necessary fields and actions.
BUse DataRaptors to transfer and transform the necessary data.
CUse Integration Procedures to integrate the necessary data.
DUse OmniScripts to create a script that displays the required information.
Which OmniStudio tool creates a Chatter post and sends it to a Chatter feed?
AChatter Envelope
BData Mapper Load
CCalculation Procedure
DIntegration Procedure
A company requires a guided process for its internal support department that provides the following functionality:
Let the user enter their employee ID.
Use the employee ID to retrieve the name, mobile phone, title, and email.
Show the user's details on one page.
On a different page, let the user enter case details, including subject, category, severity, and description.
Which three elements should the consultant recommend to fulfill these requirements with an OmniScript?
Choose three
ADataRaptor Extract Action
BCalculation Action
CMessaging
DDataRaptor Post Action
ESteps
A Solution Architect is working on a digital-transformation project for a client. The client has complex business requirements that must be implemented with OmniStudio tools. The Solution Architect must determine which OmniStudio tool to use.
Which OmniStudio tool should the Solution Architect use to automate the client’s business processes and build guided interactions using data from the Salesforce org and external sources?
AOmniScripts
BFlexCards
CIntegration Procedures
DExpression Sets
A company is starting its first project with Expression Sets and Decision Matrices. The team’s developers are concerned about learning the new tool and about how they will test their Expression Sets. The consultant recommends using the built-in simulator.
In this scenario, which benefit should the consultant emphasize to the developer team?
AIt allows developers to create what-if calculations.
BIt aggregates data elements that have been calculated separately.
CIt verifies data types in the algebraic calculations of the Expression Set.
DIt generates sample input and output JSON that can be easily used to build Data Mappers.
A company has an existing OmniScript that collects customer information. User feedback indicates that the current process requires excessive typing because all data is entered in input text fields. Users are also concerned because there is no validation in the data entered, and they can sometimes submit data containing errors. The required inputs are first name, last name, age, and email. Users are also shown a brief questionnaire about customer satisfaction.
Which three input elements can the consultant recommend to improve usability and provide validation?
Choose three
AHeadline
BRange
CEmail
DText Area
ERadio Group
A business needs to display an account’s cases by using FlexCards. The cases must be arranged in a tabular list by case status, with Escalated cases first, followed by Active and Closed cases.
Which FlexCard feature should the consultant recommend to fulfill this requirement?
AA flyout with child FlexCards with conditions to filter by case status
BA Database element with the Group By property
CChild FlexCards in a parent FlexCard with the Group By property
DStates with conditions to filter by case status
When a customer calls to report a product problem, agents must review all open cases associated with that product to determine whether any solutions can resolve the customer’s issue. Purchased products are stored as assets, and a lookup relationship from case to asset enables cases to be linked to products that customers have purchased.
Which type of DataRaptor can retrieve a list of cases filtered by the customer’s asset and the asset’s last service date?
ADataRaptor Transform
BDataRaptor Extract
CDataRaptor Load
DDataRaptor Turbo
A consultant needs to move forward with a FlexCard canvas design that will show data from a legacy billing system. The legacy billing system is being enhanced to add a SOAP endpoint that will enable the data to be retrieved in XML format. However, the endpoint is not ready yet.
Which data source should the team use to continue the design work?
AIntegration Procedures
BApex Remote
CDataRaptor
DApex REST
A consultant is working on a project with this requirement: Agents must follow a standard customer greeting script to ensure brand consistency.
Which OmniScript element should the consultant recommend so agents can view and follow these standard scripts?
ALine Break
BText Block
CAction
DText Area
A business requires a 360° view of its accounts, including a FlexCard that displays every product sold to the account. The business has identified 20 different data elements and 10 actions that users need when viewing product information. After collecting all elements on the FlexCard, the display appears cluttered.
Which two FlexCard features should the consultant recommend to resolve this issue?
Choose two
AUse a condition to hide data unless specific criteria are met
BUse a table or chart to display data
CPut specific fields in a collapsible block
DUse a flyout action to display additional information
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