Certified OmniStudio Consultant

By Salesforce · Question Mode

QuestionQ24

VerifiedOmniStudio User Interface

A consultant is working on a project with this requirement: Agents must follow a standard customer greeting script to ensure brand consistency.

Which OmniScript element should the consultant recommend so agents can view and follow these standard scripts?

Explanation

The OmniScript Text Block element displays a block of text to users and can be formatted with the rich-text editor, making it appropriate for presenting a consistent customer-greeting script. A Text Area collects multiline user input rather than displaying a prescribed script.

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