Certified OmniStudio Consultant

By Salesforce · Question Mode

QuestionQ18

VerifiedOmniStudio Integration Procedures

A Solution Architect is working on a digital-transformation project for a client. The client has complex business requirements that must be implemented with OmniStudio tools. The Solution Architect must determine which OmniStudio tool to use.

Which OmniStudio tool should the Solution Architect use to automate the client’s business processes and build guided interactions using data from the Salesforce org and external sources?

Explanation

OmniScripts create guided, interactive workflows for complex sales and service processes. They can get, display, modify, and save data from Salesforce objects as well as internal and external sources through Data Mappers, Integration Procedures, REST APIs, and Apex actions.

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