Certified OmniStudio Consultant

Question

A company requires a guided process for its internal support department that provides the following functionality:

Let the user enter their employee ID.
Use the employee ID to retrieve the name, mobile phone, title, and email.
Show the user's details on one page.
On a different page, let the user enter case details, including subject, category, severity, and description.

Which three elements should the consultant recommend to fulfill these requirements with an OmniScript?

Choose three

Explanation

A DataRaptor Extract Action retrieves the employee information and populates OmniScript data fields. Steps create the separate pages in the guided interaction. A DataRaptor Post Action invokes a DataRaptor Load to create or update Salesforce records, allowing the submitted case details to be written to a Case record.

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