Certified OmniStudio Consultant

By Salesforce · Question Mode

QuestionQ6

VerifiedOmniStudio User Interface

An existing OmniScript for capturing and updating customer information shows the following information on a single page:

  • Name
  • Age
  • Street
  • Last name
  • Postal code
  • Gender
  • State
  • Phone
  • City
  • Country
  • Email

Users report that the information appears in no particular order. Users make errors while completing the information because it is not categorized. The process fails after submission because required fields are left blank.

How can the consultant enhance the OmniScript user experience?

Explanation

Block elements group logically related fields within an OmniScript Step, such as grouping street, city, state, and postal code as address information. Marking the applicable input elements as required enforces completion before the user proceeds, preventing blank mandatory values from causing submission failure.

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