Certified OmniStudio Consultant

By Salesforce · Question Mode

QuestionQ7

VerifiedOmniStudio Integration Procedures

A company needs to build a guided process for its customers. The process must retrieve data from Salesforce and external systems, and its steps must branch based on user input. Users will complete the process within a single session.

How should the consultant design the solution to satisfy these requirements?

Explanation

OmniScripts create guided, interactive customer processes, including user input and conditional step logic. Integration Procedures orchestrate server-side retrieval and processing of data from Salesforce and external systems, including REST API calls, and can be invoked by an OmniScript.

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