Certified OmniStudio Consultant

By Salesforce · Question Mode

QuestionQ14

VerifiedOmniStudio Integration Procedures

A Salesforce OmniStudio Consultant must create an OmniScript for a client’s customer-service process. The consultant wants to integrate Salesforce Knowledge into the OmniScript.

What is one method the consultant can use to configure an OmniScript to search Salesforce Knowledge articles?

Choose three
Explanation

OmniScript Knowledge Options support article searches using a simple search-bar query, static values configured in advance, or dynamic input from OmniScript fields. A complex search algorithm is not a documented Knowledge-search configuration method.

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