About the Exam

CompTIA A+ Core 1 (220-1201) is the first of the two exams required for the CompTIA A+ certification. It covers foundational IT support topics including hardware, networking, mobile devices, virtualization and cloud computing, and troubleshooting. It is aimed at entry-level IT support and technical support candidates. Passing demonstrates the ability to support and troubleshoot common computing environments at an entry level.

Exam Topics

  • Mobile Devices13%
  • Networking23%
  • Hardware25%
  • Virtualization and Cloud Computing11%
  • Hardware and Network Troubleshooting28%

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Last updated August 27, 2026 at 8:00 PM

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QuestionQ1

Hardware and Network Troubleshooting

A help desk technician inspects a laptop keyboard because a single key has stopped working. The technician checks the keyboard for debris. Which of the following actions should the technician do next to troubleshoot the issue cost-effectively?

Explanation

When a single key stops working after debris checking, replacing just the keycap is the most cost-effective troubleshooting step. A loose or misaligned keycap can prevent key actuation. Only if this fails should the technician consider more expensive repairs like switch replacement or full keyboard replacement.

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QuestionQ2

Mobile Devices

An IT specialist compares Bluetooth and NFC technologies for mobile device connectivity. Which of the following statements accurately describes a key difference between the two?

Explanation

NFC (Near Field Communication) operates within a very short range of approximately 10 centimeters, while Bluetooth can connect devices up to 32 feet (10 meters) or more depending on class and version. Option D accurately describes this key difference. NFC is actually more power-efficient than Bluetooth, and both technologies can operate without initial pairing in certain modes.

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QuestionQ3

Networking

Which of the following can carry data and electricity to network devices?

Choose two
Explanation

Power over Ethernet (PoE) is the technology standard that allows a single Ethernet cable to carry both data and electrical power to a connected device such as an access point or IP camera. A PoE injector is the hardware device used to add that electrical current onto the data cable when the upstream switch does not natively supply PoE, making it the other component that physically delivers combined data-and-power over the cable.

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QuestionQ4

Hardware and Network Troubleshooting

A multifunction printer in a small office recently had issues with scan-to-email functionality. The manufacturer has an update ready to fix the printer issues. Which of the following would a technician most likely deploy to remediate the issue?

Explanation

Firmware is the embedded software that controls a multifunction printer's hardware and functions. When manufacturers release updates to address bugs or improve functionality like scan-to-email, they distribute firmware updates. Drivers and OS updates operate on the client computer, not the printer's internal systems.

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QuestionQ5

Hardware and Network Troubleshooting

A user reports slow performance when saving documents locally on a computer. A technician reviews the logs and notices entries showing S.M.A.R.T. errors. Which of the following actions should the technician take next?

Explanation

S.M.A.R.T. (Self-Monitoring, Analysis and Reporting Technology) errors indicate impending or existing hard disk failure. When a drive shows S.M.A.R.T. errors, replacement is the appropriate action. Reseating cables or running disk utilities will not address hardware failure.

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