220-1201: CompTIA A+ Certification Exam: Core 1

By CompTIA · Question Mode

QuestionQ25

Hardware and Network Troubleshooting

A customer can print most documents using their USB inkjet printer, but the system becomes unresponsive when printing a particular report from a custom application. Nothing prints until the computer is restarted and the printer is power-cycled. A technician remotely accesses the PC and confirms that the spooler stops working when this report is submitted. After clearing the spooler and reinstalling drivers from the manufacturer’s website, the problem remains. No other sites that use the application report a similar issue. Which of the following is most likely causing the issue?

Explanation

A print failure isolated to one report produced by one custom application, while other documents print correctly and reinstalling the printer driver does not help, indicates an application-specific defect. The application can generate a print job that causes the spooler to fail, so the developer must correct the application or report-generation bug. Microsoft notes that a successful print test can confirm the printer driver is correct and point to the application as the cause.

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