220-1201: CompTIA A+ Certification Exam: Core 1

By CompTIA · Question Mode

QuestionQ24

Hardware

A user's company-issued smartphone is swollen and will not fit in its protective enclosure. Which of the following would a technician most likely do?

Explanation

A swollen smartphone is almost always caused by a failing lithium-ion battery that has degraded and generated gas, causing the battery to expand. This is a safety hazard requiring immediate battery replacement. Upgrading RAM, changing the case, or factory reset do not address the underlying battery degradation.

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