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ADM-201
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Question 51
What can an Administrator use to create different content pages for a FAQ and a Help Article for the support team?
- A: Knowledge article versions
- B: Knowledge data categories
- C: Knowledge article record types
- D: Knowledge article types
Question 52
Ursa Major Solar uses a validation rule to prevent invalid data. What are three conditions where this rule is used? (Choose three.)
- A: When records are updated by a workflow rule.
- B: When records are imported.
- C: When records are edited and saved by a user.
- D: When records are deleted by a user.
- E: When records are submitted using web-to-lead.
Question 53
The head of marketing at Ursa Major Solar uses a spreadsheet of email addresses obtained from the company website. The Administrator needs to ensure that this spreadsheet stays updated by using the Data Import Wizard.
Which set of fields are required to update the contact with the new email address?
- A: Contact ID and Account ID
- B: Contact Name and Account ID
- C: User ID and Account ID
- D: Contact Email Address and Account ID
Question 54
Ursa Major Solar is bringing a new type of solar panel to market. An Administrator needs to create a Sales Process for this new product.
What are three considerations for the Administrator in this scenario? (Choose three.)
- A: The Record Type's Page Layout is assigned to Users through their Profile assignments.
- B: All Picklist values on the Page Layout must be added to the Master Picklist Value List or be active values.
- C: An Opportunity Record Type will need to be created and assigned to the Sales Process.
- D: The Record Type Name assignment becomes permanent upon Save of a new Record Type.
- E: Adding a new value to the Record Type Master Picklist Value List adds the value to all existing Record Type picklists.
Question 55
Previous Ursa Major Solar sales representatives worked on approximately 180 Accounts with billing addresses in California. These sales representatives need to retain viewing and editing access to these accounts for 1-3 months.
An Administrator needs to easily provide View and Edit access to these users for the 180 accounts.
What should the Administrator do to achieve this goal?
- A: Configure a new Profile for these users with criteria based on Billing State equals California.
- B: Configure a new Account Sharing Rule for these users with criteria based on Billing State equals California.
- C: Configure a new Account folder for these users with criteria based on Billing State equals California.
- D: Configure a new Account Sharing Rule for the Sales Representative Profile with criteria based on Billing State equals California.
Question 56
A senior realtor at Ursa Major Solar has received a long list of new residential homes to sell to for the spring. Management needs the spreadsheet of the new residential homes and a separate spreadsheet of pricebooks loaded into Salesforce.
Which Salesforce data tool will meet this request?
- A: Data Loader
- B: Mass Transfer Records
- C: Data Import Wizard
- D: Mass Create Records
Question 57
An Administrator at Ursa Major Solar (UMS) needs to create a new user.
When creating a username, which two considerations need to be taken in to account? (Choose two.)
- A: Username is added to the Active User Log.
- B: Username must be unique across all Salesforce orgs.
- C: Username needs to be in the format of an Email Address.
- D: Username matches to the User's Email address.
Question 58
Which of the following are true about List Views?
- A: Save list views for future use.
- B: Specify which groups of users have access to the list view.
- C: Print list views.
- D: Follow records and view related Chatter posts.
- E: Export List View data to Excel
- F: All of the above
Question 59
Validation rules may evaluate an opportunity line item against the opportunity it's associated with
- A: True
- B: False
Question 60
Ursa Major Solar has the following environment and requirements:
✑ Critical, high-priority accounts have an assigned District Manager, Sales Representative, Inside Sales Representative, and Customer Service Representative.
✑ The Sales Manager wants to prevent these accounts from being inadvertently contacted more than once on the same day.
✑ The Sales Manager wants to report on various customer interactions.
How should the Administrator fulfill these requirements?
- A: Log a separate Task, Call, or Activity on the Account.
- B: Enter comments into the Notes section on the Account.
- C: Log a case on the Account.
- D: Post customer interactions in Chatter on the Account.
Question 61
Ursa Major Solar recently acquired a company whose Sales team has a unique sales process, with stages that are different from the current setup of stages in
Salesforce.
The Chief Technology Officer (CTO) has decided that the new Sales team should NOT change their process at all.
What should the Administrator do to incorporate the new Sales team's process?
- A: Create new values for the Opportunity Stage field; create a new Sales Process assigned to a custom Record Type for the new Sales team.
- B: Create a Record Type and page layout for the new Sales team and a custom field for the new Stages.
- C: Create new values for the Opportunity Stage field and use field-level security to control which teams see which fields.
- D: Create new values for the Opportunity Stage field; order them so that the new Sales team's values are at the bottom of the picklist.
Question 62
At Universal Containers, a user's department determines which fields the user can see and edit on Opportunities. For example, users on the Sales team can edit all fields on the Opportunity, while users on the Support team have read-only access to these fields.
In which location is field-level security controlled for users on these teams?
- A: Role
- B: Sharing Rules
- C: Profile
- D: Public Groups
Question 63
What are two considerations for the Org Recycle Bin? (Choose two.)
- A: You can restore reports and dashboards.
- B: Deleted records remain in the recycle bin for 15 days.
- C: Records are permanently deleted when using the ג€Deleteג€ button.
- D: Records in the Recycle Bin count against your org's storage usage.
Question 64
Ursa Major Solar utilizes Accounts in its Sales process; however, not all users have access to them. New users require Read access to Accounts. Additionally, four new users require Edit access.
What should an Administrator do to configure access for the new users?
- A: Configure a profile to grant Account View access and a Permission Set to grant Account Edit access to specific users.
- B: Configure a profile to grant Account Edit access and a Permission Set to restrict Read access to specific users.
- C: Configure a sharing rule for Account View access and another sharing rule for Edit access to specific users.
- D: Configure a Permission Set to grant Account Edit access to specific users and modify the Standard User profile.
Question 65
An S-Control may be all of the following EXCEPT:
- A: HTML
- B: XML
- C: URL
- D: Snippet
Question 66
Ursa Major Solar's support team currently has a very high call volume. They want to decrease this volume by creating a self-service community that will host published articles with Frequently Asked Questions (FAQs), and provide a chat with Help Desk representatives.
Which two features should be used to fulfill this goal? (Choose two.)
- A: SOS
- B: Knowledge
- C: Content
- D: Chat
Question 67
Ursa Major is onboarding 15 new employees in three weeks.
The Administrator needs to create user records in Salesforce without activating them.
Which two methods allow the Administrator to achieve this goal? (Choose two.)
- A: Click Add Multiple Users and ensure that Generate New Password and Notify User Immediately are unchecked.
- B: Create them with the User Import Wizard and ensure that Active is unchecked.
- C: Schedule a Time-Dependent Workflow to create users in three weeks.
- D: Create a .csv file ensuring that IsActive = False, and use the data loader to insert.
Question 68
What are two considerations for sharing email template folders? (Choose two.)
- A: Sharing on Lightning email templates in inherited from the folder it is in.
- B: Sharing a folder shares all subfolders in that folder.
- C: Subfolders are shared separately from the parent folder.
- D: Lightning email templates support packaging.
Question 69
Anytime an Opportunity is moved to Closed Won, Sales reps at Universal Containers (UC) are supposed to create a record on a child object of Opportunities called Survey Request.
This action, however, does not always occur. Sales reps do not always populate all fields correctly.
Which tool should be used to remove permissions from Sales to create these records and automate record creation?
- A: Workflow
- B: Flow
- C: Process Builder
- D: Approvals
Question 70
At Ursa Major Solar, Sales representatives use a custom report type for Account reports. New fields have been created on the Account Object.
An Administrator needs to report on the newly created fields.
What should the Administrator do to achieve this goal?
- A: From the Custom Report Type, Edit Layout, then add the new fields to the report.
- B: From the Custom Report Type, Edit Object Relationships, then add the new fields to the report.
- C: Create a new account report and add the new fields from the Report Builder.
- D: Create a new account report folder, go to share, and then add the new fields.
Question 71
If a profile does not have access to an application, that profile will also not have access to the tabs and objects of that application
- A: True
- B: False
Question 72
Which feature should Ursa Major Solar use if they want their support agents who are skilled in a particular product line to own cases directly after customers log them from an automated channel?
- A: Assignment Rules
- B: Workflow Field Update
- C: Case Escalation Rules
- D: Case Team Routing
Question 73
An Administrator at Ursa Major Solar is converting a lead and needs to capture custom lead data on the converted contact.
What should the administrator do to accomplish this goal?
- A: Utilize the lead conversion wizard to select the fields.
- B: Utilize the data loader to move the custom lead data.
- C: Map custom lead fields to custom contact fields.
- D: Map custom lead fields to standard contact fields.
Question 74
DreamHouse Realty uses Content to store files for Marketing collateral. The Marketing VP wants the Collateral_ID__c to be required and for the ID to contain a minimum of ten characters.
What should an administrator suggest to meet these requirements?
- A: Validation Rules
- B: Create Collateral_ID__c as a formula field.
- C: Workflow Rules
- D: Mark Collateral_ID__c as required on the page layout.
Question 75
Which type of field cannot have universal requiredness?
- A: Lookup
- B: Text
- C: Email
- D: Number
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