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Question 76
Ursa Major Solar wants all Sales Users to see a dashboard that displays Total Closed/Won Opportunity Amount by User on a monthly basis. The Opportunity sharing model is private.
What should the administrator do to fulfill this request?
- A: Request for the Sales Manager to create the Dashboard from the Opportunities by User Report and save it to her private Dashboards Folder.
- B: Create the Dashboard from the Opportunities by User Report, then save it in the shared Dashboard Folder as a Dynamic Dashboard.
- C: Create the Dashboard from the Opportunities by User Report, choose the Sales Manager as RunAs User and Save in the private Dashboard Folder.
- D: Request for the Sales Manager to create the Dashboard from the Opportunities by User Report, select "View Dashboard as Me", and save in the shared Dashboard Folder.
Question 77
Universal Containers wants to create a new sales team that focuses exclusively on small to medium business customers. This group will track information with the same fields and picklist values but will need two new options on the stage field.
How should the administrator accomplish this task?
- A: Create a new record type.
- B: Create a new sales process.
- C: Create a new record type and sales process.
- D: Create a new record type and page layout.
Question 78
Ursa Major Solar wants to ensure that unique data is always input into a specific field. Which two field properties should the administrator configure? (Choose two.)
- A: Default Value
- B: Unique
- C: Required
- D: Data Type
Question 79
The administrator at Ursa Major Solar has just finished creating new hot Account reports that filter Accounts that were modified this year with a rating of hot. The report was shared with the entire sales team. Some users are seeing some Accounts that have NOT been modified since last year and other Accounts where the rating is cold.
What should the administrator do to ensure that the report works as intended for all users?
- A: Create a filter using bucketing.
- B: Create the report in a private folder.
- C: Lock the report filters.
- D: Use a cross-object filter.
Question 80
Users at Universal Containers (UC) adhere to the following process for expense reports:
✑ Create the expense report.
✑ Attach receipts in an Expenses app.
✑ Send the report to the accountant to review and approve.
An administrator needs to enable this app for Salesforce Mobile.
What should you administrator consider from the User's perspective?
- A: A user can create list views, attach receipts as photos, and submit records for approval.
- B: A user can create records, attach receipts as photos, and submit for approval.
- C: A user can search Salesforce Records, attach receipts as photos, and approve records from Chatter.
- D: A user can utilize Search, create list views, and receive record push notifications from Chatter.
Question 81
Custom Web Tab may consist of all the following EXCEPT:
- A: A URL
- B: A URL that passes salesforce.com data like an organization's name
- C: An S-Control
- D: An S-Control snippet
Question 82
What are the defaults for Org Wide Default (OWD) and Profile permissions for all Profiles that have View All Data or Modify All Data disabled on a custom object?
- A: Private for OWD and CRED for Profiles
- B: Public Read/Write for OWD and CRED for Profiles
- C: Private for OWD and No Access for Profiles
- D: Public Read/Write for OWD and No Access for Profiles
Question 83
Ursa Major Solar has an existing process for their solar panel Opportunities that include the following stages:
✑ Prospecting
✑ Value Proposition
✑ Negotiation/Review
✑ Closed Won
✑ Closed Lost
They want to implement a new process for their battery Opportunities using the following stages:
✑ Qualification
✑ Value Proposition
✑ Negotiation/Review
✑ Closed Won
✑ Closed Lost
What should the administrator configure to implement these changes?
- A: Update the existing Opportunity sales process to include qualification as a valid stage.
- B: Create a new battery record type on Opportunity and add the appropriate values to the stage picklist.
- C: Create a new sales process that includes the relevant stages and assign it to the new battery record type on Opportunity.
- D: Edit the stage field on Opportunity and activate qualification as a value.
Question 84
Supervisors at Universal Containers have read access to Contacts through their profiles. Sales reps have a separate profile them to edit Contacts. Some sales reps are attending a conference for a week and supervisors will need to fill in to update Contact details while they are out.
How should an administrator grant proper access to the supervisors?
- A: Assign a permission set with the edit permission on Contact to the supervisors that need it.
- B: Create a sharing rule to grant read/write access on Contact to the supervisor role.
- C: Update the supervisor profile with edit permission on Contact.
- D: Change the supervisor users' profiles to be sales rep.
Question 85
Ursa Major Solar wants to upload 10,000 Campaigns to Salesforce.
Which tool should the administrator utilize to accomplish this task?
- A: Data Import Wizard
- B: Data Loader
- C: Bulk Data Load Jobs
- D: AppExchange package
Question 86
At Cloud Kicks, new public articles must be approved before publishing. Users are asked to click the submit for approval button to begin the process but sometimes the user forgets.
How should an administrator automate submission so all new public articles will enter the approval process?
- A: Default the Submit for Approval button
- B: Create a new record type and page layout
- C: Use Process Builder
- D: Update Initial Actions
Question 87
Custom lead fields can be mapped to which sets of objects in salesforce.com?
- A: Account, Contact, Opportunity, or Campaigns
- B: Account, Contact, or Opportunity
- C: Account or Contact Only
- D: Contact or Opportunity Only
Question 88
Ursa Major Solar recently purchased 15 new Salesforce licenses.
How many users can an administrator create at the same time on the Add Multiple Users page?
- A: An unlimited number of users.
- B: A maximum of 5 users.
- C: A maximum of 15 users.
- D: A maximum of 10 users.
Question 89
Universal Containers introduced a new product and wants to track all associated cases that get logged. They are looking for an automated solution that would give the product's two lead engineers read/write access to all new cases that reference the new product.
What should an administrator do to satisfy this requirement?
- A: Create an auto-response rule and a public group.
- B: Create a predefined case team and an assignment rule.
- C: Create a user-based sharing rule and an ad-hoc case team.
- D: Create a queue and a criteria-based sharing rule.
Question 90
Universal Containers created a new job posting on the first of the month. It triggered a process scheduled action that will send a Chatter post to the department VP th in 30 days if the position is still open and the status is NOT equal to Interviewing. On the 10 of the month, an application interviews, and the job posting status is updated to Interviewing.
What will happen to the Chatter post in this situation?
- A: The pending Chatter post will be sent in 30 days.
- B: The pending Chatter post will be canceled.
- C: The pending Chatter post will be paused.
- D: The pending Chatter post will be sent on the 10 th of the month.
Question 91
Universal Containers has a public read only sharing model on accounts. A new sales team has been created that will be dealing with high-security customers. The administrator has been asked to hide these accounts from anyone NOT on this team.
Which two steps must be taken to hide these accounts without impacting access to the rest of the Sales team? (Choose two.)
- A: Change the new team role to be outside the company hierarchy.
- B: Change organization-wide default on accounts to private.
- C: Create ownership-based sharing rules.
- D: Create a new account record type to separate both teams.
Question 92
Ursa Major Solar is using products and price books.
Which two items should an administrator take into considerations about these features? (Choose two.)
- A: The standard and list price for a product can be listed in more than one currency.
- B: A product can have a different list price in different price books.
- C: If price books contain assets, they can NOT contain products.
- D: Products without a price are automatically added to the standard price book.
Question 93
Ursa Major Solar customers are starting to request custom-sized solar panels, which are currently unavailable in the standard inventory. Management has decided to add custom sizing as an add-on item in Salesforce.
The administrator needs to allow sales users to add custom sizing to the total opportunity sale.
What should the administrator do to achieve this goal?
- A: Add custom sizing as a new product in a pricebook.
- B: Make a new custom object related to opportunities for custom sizing.
- C: Add custom sizing as a new product in an order.
- D: Add a new field on the opportunity labeled custom sizing.
Question 94
You can map a custom lead field to only one of the following objects at a single instance? (Choose all that apply.)
- A: Account
- B: Contacts
- C: Cases
- D: Opportunities
Question 95
Ursa Major Solar recently enabled the multiple currencies feature.
As a result, which currency will be used as the foundation for all currency conversion rates?
- A: Record currency
- B: Corporate currency
- C: Active currency
- D: Personal currency
Question 96
Universal Containers wants to set up a customer service community where existing and potential customers can view public discussions, collaborate with other members, and search for solutions posted by other members without logging into the community.
How should an administrator allow access to the community?
- A: Set up self-registration for the community
- B: Use the community's guest user profile
- C: Use LinkedIn or Facebook as authentication providers
- D: Create a custom community profile
Question 97
Northern Trail Outfitters has two sales groups. Each group has its own unique sales process. Management wants to ensure that the sales groups see their relevant sales process when working on opportunities.
How should an administrator meet this requirement?
- A: Page Layouts
- B: Enable Paths
- C: Opportunity Teams
- D: Record types
Question 98
High Priority cases at Ursa Major Solar need to get a response in less than 3 hours or escalated to a queue called High Priority Queue.
An administrator needs to configure the case management process to implement this requirement.
How should the administrator achieve this goal?
- A: Create a case milestone to assign all cases where status = high to the high priority queue based on the last modification time and set the age over to 3 (hours).
- B: Create an escalation rule to assign all cases where status = high to the high priority queue based on when the case is created.
- C: Create an escalation rule to assign all cases where status = high to the high priority queue based on the last modification time and set the age over to 3 (hours).
- D: Create an assignment rule to assign all cases where status = high to the high priority queue.
Question 99
Northern Trail Outfitters wants to backup administrator set up for their org. Once the administrator is set up, they report that they are unable to perform any of the administrative duties.
What are two possible reasons for the access issues? (Choose two.)
- A: The role needs to be specified on the user record.
- B: The System Administrator profile is unavailable under the Salesforce Platform license.
- C: The active checkbox is unchecked by default.
- D: The user was given the delegated administrator group access.
Question 100
Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that meet the 24 hour SLA need to be automatically re-assigned to the next tier queue.
Which feature should be used to fulfill this requirement?
- A: Einstein Case Routing
- B: Case assignment rule
- C: Case escalation rule
- D: Auto-response rule
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