Privacy Policy
Effective Date: December 5, 2025
Information We Collect
- Account Info: Name, email, and login data via Auth0.
- Payment Info: Managed by Stripe, we don't store card details.
- Usage Data: Anonymous interaction logs, IP addresses, browser info to improve the platform.
- Performance Data: Quiz scores, study progress, and time spent on questions for educational analytics.
- Community Contributions: Exam submissions, question content, comments, and contribution history for the community features.
- AstroTutor Interactions: Chat messages with AstroTutor (our AI tutor) to provide contextual assistance and improve the service.
- Leaderboard Data: Contribution statistics and rankings displayed publicly on leaderboards.
How We Use Your Information
- To provide and maintain exam access
- To process payments and manage subscriptions
- To respond to support requests
- To analyze and improve platform performance
- To personalize your learning experience
- To comply with legal obligations
Data Retention
We retain your personal data only as long as necessary to provide services and comply with legal obligations. Account data is deleted within 30 days of account closure, unless required by law to retain longer.
Data Sharing
We do not sell personal data. We may share information with:
- Stripe (payment processing)
- Auth0 (authentication)
- OpenAI (AstroTutor feature - chat messages are processed by OpenAI's API)
- Service providers who assist our operations
- Law enforcement when required by law
- Business successors in case of merger or acquisition
Community & Public Information
When you contribute to our community features, certain information may be publicly visible:
- Your username and profile picture on contributed content
- Your position on community leaderboards
- Contribution statistics (number of approved exams, questions)
- Comments and interactions on community content
You can control your visibility in profile settings. Content you submit may remain on the platform even after account deletion if it has been approved and integrated into our question bank.
International Data Transfers
Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during such transfers.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
Cookies & Tracking
We use cookies for login sessions and analytics. You can disable them in your browser.
Your Rights
Depending on your location, you may have the following rights:
- Access, correct, or delete your personal data
- Restrict or object to processing of your data
- Data portability (receive your data in a structured format)
- Withdraw consent where processing is based on consent
- Lodge a complaint with a supervisory authority
Children's Privacy
Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.
Changes to Privacy Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the effective date.
Contact
Email us: info@examcademy.com