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Which problem management process includes developing a solution to resolve the problem?
This exam has 20 community-verified practice questions. Create a free account to access all questions, comments, and explanations.
What has a significant negative impact on the effectiveness of problem management?
A vendor bulletin includes a description of an issue that could cause servers to suddenly stop working. These servers play a critical role in the delivery of an essential service.
After the information has been reviewed, which person is MOST LIKELY to formally register the problem on the problem management system?
What is BEST described as a way to reduce or eliminate the impact of a problem that cannot be resolved?
Which problem management process involves the team working on an incident deciding that there is a problem that needs to be investigated?
Which capability level is MOST focused on metrics and measurement?
An organization has started to introduce problem management. It has identified some problems, and resolved them, and the problem manager now wants to expand the practice.
What activity should the problem manager undertake NEXT?
An organization has been mapping its value stream for restoring service after an incident. During the value stream walk it has identified a need to improve information exchange between the problem management practice and the change enablement practice.
Which activity is MOST LIKELY to be affected by this issue?
