ITIL 4 Practitioner Problem ManagementDemo

By ITIL · Question Mode

QuestionQ1

Problem management

Which problem-management process involves developing a solution to resolve the problem?

  • A Proactive problem identification
  • B Reactive problem identification
  • C Problem control
  • D Error control
Explanation

Error control manages known errors and includes developing a permanent solution that resolves the underlying problem. Problem control focuses on diagnosis, root-cause analysis, and identifying workarounds.

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