ITIL 4 Practitioner Problem ManagementDemo

By ITIL · Question Mode

QuestionQ2

Problem management

What can have a significant adverse effect on the effectiveness of problem management?

  • A Recording known errors as a problem status instead of as a separate record type
  • B Creating a single problem that is linked to multiple incident records
  • C Keeping problems open after all related incidents have been closed
  • D Terms and conditions in contracts with third parties
Explanation

Terms and conditions in third-party contracts can constrain supplier collaboration, access to information, and responsibility for investigation or corrective action. Those constraints can substantially impede the identification and resolution of underlying causes of incidents. ITIL identifies partners and suppliers as an important part of effective problem management.

Learn more

Community Discussion

No comments yet. Be the first to start the discussion!