ITIL 4 Practitioner Problem ManagementDemo

By ITIL · Question Mode

QuestionQ8

Problem management

An organization has been mapping its value stream for service restoration following an incident. During the value stream walk, it identified a need to improve the exchange of information between the problem management practice and the change enablement practice.

Which activity is MOST LIKELY to be affected by this issue?

  • A Incident detection
  • B Incident closure
  • C Incident diagnosis.
  • D Incident resolution
Explanation

Problem management identifies root causes and permanent solutions, while change enablement assesses, authorizes, and manages the changes required to implement those solutions. Weak information exchange between these practices can delay or prevent the change needed to restore service, directly affecting incident resolution.

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