ITIL 4 Practitioner Problem ManagementDemo

By ITIL · Question Mode

QuestionQ9

Problem management

Some problems are recognized using information about current and previous incidents.

Which software tools make this information available for problem identification?

  • A Service configuration management tools
  • B Workflow management and collaboration tools
  • C Monitoring and event management tools.
  • D Knowledge management tools
Explanation

Workflow management and collaboration tools manage incident and problem records and support reactive problem identification through analysis of incident records. This makes information from ongoing and historical incidents available to identify problems.

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