ITIL 4 Practitioner Problem ManagementDemo

By ITIL · Question Mode

QuestionQ5

Problem management

Which problem management process occurs when the team handling an incident determines that a problem requires investigation?

  • A Reactive problem identification
  • B Proactive problem identification
  • C Problem control
  • D Error control
Explanation

Reactive problem identification is triggered by incidents when the incident-handling team recognizes that an underlying problem needs investigation.

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