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Question 51
A technician is implementing a SOHO wireless solution with three access points. Which of the following actions would avoid high latency?
- A: Enabling and configuring a 5GHz antenna
- B: Configuring separate IP ranges
- C: Enabling multiple SSIDs
- D: Configuring all devices with different channels
Question 52
In which of the following places is a laptop's wireless antenna MOST likely located?
- A: Near the network interface card
- B: Underneath the battery
- C: Integrated into the motherboard
- D: In the bezel of the lid
Question 53
A company needs to support a 10Gbps throughput. Which of the following is the MINIMUM cable category that could be used?
- A: Cat 5
- B: Cat 5e
- C: Cat 6
- D: Cat 6a
Question 54
Which of the following describes the BEST use case for a client-side hypervisor?
- A: For a software developer who is required to test an application in many environments В. When the data center environment is out of resources for a new server
- B: As a cost-saving measure to allow multiple users on one computer
- C: To provide a backup to cloud-based solutions during internet failures
Question 55
A technician needs to install a cost-effective storage device into a rackmount server that will be used as a VM host. This storage will be used for all VMs that run from the server. Which of the following should be used?
- A: Optical disk drive
- B: eMMC storage device
- C: 15,000rpm drive
- D: RAID 10 array
Question 56
A technician installed new firmware on the company's laser printers and has since been receiving multiple calls that information is garbled and looks like code. Only printers with the new firmware are having this issue. Which of the following steps should the technician complete NEXT?
- A: Change the language settings on the printers.
- B: Reboot all the machines having the issues.
- C: Reboot all the printers.
- D: Install an updated printer driver on the print server.
Question 57
Which of the following standards supports MIMO technology?
- A: 802.11a
- B: 802.11b
- C: 802.11g
- D: 802.11n
Question 58
A user visits the help desk to report that a smartphone takes more than a day to fully charge. The user already tested multiple wall outlets and swapped the charging cable, but the results are the same. Which of the following should the technician do FIRST?
- A: Verify the power rating of the charger.
- B: Ensure all unnecessary connectivity features are disabled.
- C: Check that all missing smartphone OS updates are applied.
- D: Complete a factory reset of the phone.
Question 59
User attempted to install an application on a desktop, and the installation attempt failed. Technician compares these installation files to those on another user's machine and finds the files are different. Which of the following should the technician do NEXT?
- A: Attempt to reinstall the application.
- B: Verify the system functionality.
- C: Test the functionality of the antivirus.
- D: Complete the final report.
- E: Determine the source of the installation file.
Question 60
A technician responds to a help desk ticket that indicates a user's workstation is not booting. The technician initially suspects a failed hard drive. The technician performs diagnostics and confirms the hard drive is fully operational. Which of the following steps should the technician complete NEXT?
- A: Reinstall the operating system.
- B: Configure a new RAID array.
- C: Report the status of the drive and close the ticket.
- D: Consider another possible cause of the issue.
- E: Restore the latest backup of the system.
Question 61
A technician is troubleshooting a computer that is not completing POST and gets stuck at the manufacturer logo screen. All internal, removable parts have been disconnected and only the minimum parts necessary to POST were reconnected. However, the symptoms remain the same. Which of the following should the technician try NEXT?
- A: Test the RAM in different slots, one at a time.
- B: Remove and test the power supply.
- C: Replace the motherboard.
- D: Change the CMOS battery.
Question 62
A user who works with sensitive data has a computer configured with hard drive encryption. The TPM is active and hosting the encrypted key. After an upgrade to the motherboard, RAM, and video card, the hard drive is not booting, and data cannot be accessed from the hard drive. Which of the following should the technician do to enable the system to boot again and get access to the stored data?
- A: Use data recovery software to find and recover the hard drive information.
- B: Access the BIOS and select to rebuild the degraded RAID array.
- C: Boot into the BIOS and enable the TPM on the new motherboard.
- D: Return the replaced motherboard back to the computer.
Question 63
A user that works in sales is reporting that the output on each page printed from a laser printer has duplicate images. Which of the following should be performed FIRST to eliminate the ghost images?
- A: Change the paper weight setting.
- B: Replace the printer's fuser.
- C: Upgrade the printer firmware.
- D: Clean the toner drums and rollers.
Question 64
A technician is setting up a laptop with an encrypted hard drive. The laptop will securely store a PIN that the user will input at log-on. Which of the following must be installed to set up this configuration?
- A: TPM
- B: HSM
- C: UEFI
- D: ARM
Question 65
A technician goes to a classroom to troubleshoot a projector that occasionally powers off. The technician recreates the issue and notices the projector will not power back on until approximately 15 minutes have passed. After 15 minutes of being powered on, the projector shuts off again. Which of the following should the technician perform NEXT to resolve the issue?
- A: Clean the filter.
- B: Adjust the standby timeout.
- C: Check the power cable connection.
- D: Replace the bulb.
Question 66
Which of the following would an administrator use to migrate virtual machines from on premises to the cloud?
- A: IaaS
- B: SaaS
- C: DBaaS
- D: DRaaS
Question 67
A user is unable to plug a USB 3.0 device into a USB port. Upon inspection, a technician notices the USB 3.0 port appears to be slightly smaller than the other connections. Which of the following is the MOST likely cause?
- A: A foreign object is stuck inside the port.
- B: The cable connection utilized the wrong orientation.
- C: The USB cable is physically damaged.
- D: The USB port belongs to a different form factor.
Question 68
A technician powers on a PC and its monitor and sees the following error message:
No input signal detected -
The display lights on the computer are on. Which of the following is a possible solution?
- A: Changing the BIOS settings
- B: Changing the connector setting on the monitor
- C: Checking the power plug on the monitor
- D: Checking the power plug on the PC
Question 69
A technician is replacing a ribbon on a printer that produces faded text and images when printing. Which of the following types of printers is the technician working on?
- A: Impact
- B: Inkjet
- C: Laser
- D: Thermal
Question 70
A drive failed on a server that was leveraging a RAID disk configuration. The server administrator would like to rebuild the array so it can withstand a potential multidrive failure in the future. Which of the following RAID configurations will the administrator MOST likely select?
- A: 0
- B: 1
- C: 5
- D: 10
Question 71
A user is expecting a visit from a new customer, and the company's ADSL link has suddenly gone down. Which of the following should the user do to access a smartphone's 4G internet connection from the laptop?
- A: Set up a VPN.
- B: Configure a hotspot.
- C: Activate NFC.
- D: Use a USB cable.
Question 72
A user's laptop is running out of disk space and requires a new hard drive. The user wants to replace the existing hard drive with the fastest possible 1TB HDD. A technician assesses the user's hardware and determines the connections that are available. Which of the following drive types should the technician recommend as the BEST choice?
- A: 1TB NVMe SSD
- B: 1TB flash drive
- C: 1TB SATA SSD
- D: 1TB SAS
Question 73
Every time a user sends a print job, the user must walk over to the printer and press OK before the job will print. The same issue is occurring for multiple users. Which of the following is the MOST likely cause of the issue?
- A: The wrong network printer queue is being used.
- B: The network printer is on the wrong VLAN.
- C: The default paper type has been changed.
- D: The print server has outdated print drivers.
Question 74
Which of the following concepts would be used by an online retailer to quickly add more web servers during peak sales times?
- A: Community cloud
- B: Rapid elasticity
- C: High availability
- D: Metered service
Question 75
A network technician has been tasked with creating a patch cable. The RJ45 connectors will not stay attached to the cable. Which of the following tools is needed to fix this issue?
- A: Cable tester
- B: Crimper
- C: Punchdown tool
- D: Loopback plug
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