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Question 26
A technician configured a new SOHO router for a small business. The ISP gave the technician an IP address on the router's WAN port. Which of the following addresses did the technician MOST likely configure on the router?
- A: 10.1.50.30
- B: 19.45.7.28
- C: 169.254.168.10
- D: 172.22.40.6
Question 27
A technician is diagnosing a workstation that shuts down unexpectedly during a burn-in test. Which of the following is the MOST likely cause for this symptom?
- A: Faulty CMOS battery
- B: OS update issue
- C: Overheating
- D: Faulty RAM
Question 28
The help desk received a ticket regarding issues with a laser printer. The printer has had repairs previously for scanning issues. Currently, the printed text is not adhering properly to the paper. Which of the following should be replaced to resolve this issue?
- A: Fuser
- B: Waste container
- C: Roller
- D: Toner
Question 29
Which of the following types of devices MOST often uses a Thunderbolt cable?
- A: Linux PC
- B: Android mobile
- C: Apple laptop
- D: Chromebook
Question 30
A department sends in a ticket to report a printer is not working. The responding technician sees paper stuck to the fuser, which is much hotter than normal. The fuser was just installed a few weeks ago, as indicated by the service history. Which of the following should the technician do NEXT?
- A: Disable the printer for repairs.
- B: Install a printer roller kit.
- C: Remove the paper and let the fuser cool down.
- D: Replace the paper with thicker paper stock.
Question 31
A user reports limited or no connectivity on a laptop. A technician runs ipconfig /all with the following result:
IPv4 connectivity...limited or none
IPv4 address...169.254.254.1 -
subnet mask...255.255.0.0
default gateway...
Which of the following is the MOST likely cause of this issue?
- A: DHCP failure
- B: ARP cache
- C: DNS resolution
- D: Duplicate IP address
Question 32
A Wi-Fi mesh network has been optimized to eliminate poor coverage areas, yet users still experience decreased bandwidth and connectivity issues. Which of the following actions should the technician take NEXT?
- A: Relocate any large, dense, solid, and metal objects, such as mirrors and file cabinets, in the mesh network coverage area to the perimeter so that wireless reflections, absorptions, and occlusions are minimized.
- B: Use a Wi-Fi analyzer to determine whether the channel in use is overcrowded and to identify which channel the mesh network should use for best performance.
- C: Use the signal strength indicator on a mobile device to roam the coverage area and generate a heat map to isolate zones with weak signals.
- D: Turn off broadcasting of the SSID on the mesh network so that other networks cannot see it.
Question 33
Which of the following are default ports for HTTP and HTTPS traffic? (Choose two.)
- A: 23
- B: 25
- C: 80
- D: 143
- E: 389
- F: 443
Question 34
Documents are not printing out correctly from a laser printer at a conference. Some of the print is missing, and the pages come out unreadable. Which of the following should a technician do to fix this issue?
- A: Exchange the transfer roller.
- B: Recalibrate the printer.
- C: Clear the jam.
- D: Replace the fuser assembly.
Question 35
While using a popular videoconferencing program, the user selects a webcam, but the software is unable to open the webcam. The webcam was working the previous day. Which of the following should be done to address this issue?
- A: Close other video software and retry.
- B: Adjust the conference software to a compatible resolution.
- C: Switch the video from the webcam to ג€conferenceג€ mode.
- D: Reseat or replace the webcam.
Question 36
Which of the following is an unsecure remote access protocol?
- A: SSH
- B: HTTPS
- C: SFTP
- D: Telnet
Question 37
Which of the following cable types is the standard connector on printers?
- A: DVI
- B: eSATA
- C: USB
- D: Lightning
Question 38
Which of the following is the MAXIMUM power PoE+ provides?
- A: 15.4W
- B: 30W
- C: 60W
- D: 95W
Question 39
A user reports the touch screen on an Android smartphone is not responding to any input. The technician has cleared the cache, restarted the phone, and ensured the phone is fully charged. The issue still persists. Which of the following should the technician replace on the phone to MOST likely resolve the issue?
- A: System on a chip
- B: Accelerometer
- C: Digitizer
- D: Gyroscope
Question 40
Which of the following is the SAFEST way to replace RAM on a server that has a redundant power supply?
- A: Unplug one power cable
- B: Verify the RAM temperature
- C: Utilize a grounding strap
- D: Replace the RAM while the server is running
Question 41
A customer is using a satellite internet connection that is experiencing slowness. A technician notices high latency while pinging, but the download test is performing perfectly with very good download speeds. Which of the following represents the NEXT action the technician should perform?
- A: Restart the modem and run an online internet connection and speed diagnostic tool.
- B: Guide the customer on how to upgrade the internet plan with the provider in order to improve latency
- C: Explain to the customer this is not an issue; this situation is normal for this type of internet connection.
- D: Replace the modem because it is not working correctly based on the test result.
Question 42
An end user contacted a technician about a laser printer that was no longer printing images on the left side of the page. The technician replaced the toner cartridge, but the issue has persisted. Which of the following should the technician perform NEXT?
- A: Replace the imaging drum
- B: Realign the pickup rollers.
- C: Clean the duplexing assembly.
- D: Calibrate the printer
Question 43
A systems administrator has been tasked with allowing SMTP traffic through the system's host-based firewall. Which of the following ports should the administrator enable?
- A: 23
- B: 25
- C: 80
- D: 161
Question 44
A technician is monitoring all outbound traffic in a SOHO. Which of the following is the MOST cost-effective solution to monitor the traffic?
- A: Spectrum analyzer
- B: Network tap
- C: Loopback plug
- D: Toner probe
Question 45
A technician recently discovered the root cause of an application error that several users have been experiencing. The technician updated the configurations on the affected machines and verified full functionality was restored for all users. Which of the following actions should the technician perform NEXT?
- A: Write a knowledge base article in the ticketing software to expedite future incidents.
- B: Submit a bug report to the developer of the application, along with the steps taken to resolve the issue.
- C: Work with the developer to proactively collect the application logs to identify future errors of this type.
- D: Send an email communication to the company about the issue and the steps taken to resolve it.
Question 46
A user failed to gain access to a building's entrance after security measures at the entrance were upgraded last week. The company implemented the 13.56MHz frequency short band, and users can now utilize their mobile devices to authenticate. Which of the following has to be enabled for the mobile device to authenticate?
- A: Bluetooth
- B: Biometrics
- C: NFC
- D: PIN
Question 47
A new employee has been issued a company laptop. The employee requests an accessory with a single power source that has wired network connectivity and supports a keyboard, mouse, speakers, and dual monitors. Which of the following accessories should the systems administrator deploy to BEST meet the new user's needs?
- A: PoE switch
- B: USB-C hub with power delivery
- C: Docking station with DisplayPort
- D: KVM switch with audio
Question 48
Which of the following describes the operational difference between hubs and switches when transmitting data to a specific computer inside the network?
- A: Switches only send data to the specific computer, while hubs send data to all computers inside the network.
- B: Switches compress data, while hubs send uncompressed data.
- C: Switches receive data and route it to all computers inside the network, while hubs receive data and do not route.
- D: Switches scramble data, while hubs send data in the original form.
Question 49
Which of the following network devices would an administrator use to distribute traffic evenly throughout multiple nodes?
- A: Load balancer
- B: Bridge
- C: Proxy server
- D: Switch
- E: Firewall
Question 50
A technician is investigating the output shown on a monitor. The output is clear, but it has a pink hue. The technician has replaced the video card and updated the graphics drivers. Which of the following would be the MOST likely cause?
- A: Physical cabling issues
- B: Burned-out bulb
- C: Display burn-in
- D: Incorrect data source
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