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Question 1
SIMULATION -
Laura, a customer, has instructed you to configure her home office wireless access point.
She plans to use the wireless network for finances and has requested that the network be setup with the highest encryption possible.
Additionally, Laura knows that her neighbors have wireless networks and wants to ensure that her network is not being interfered with by the other networks.
She requests that the default settings be changed to the following.
Wireless Name: HomeWiFi -
Shared Key: CompTIA -
Router Password: Secure$1 -
Finally, Laura wants to ensure that only her laptop and SmartPhone can connect to the network.
Laptop: IP Address 192.168.1.100
Hardware Address: 00:0A:BF:03:C4:54
SmartPhone: IP Address 192.168.1.101
Hardware Address: 09:2C:D0:22:3F:11
INSTRUCTIONS -
Configure Laura's wireless network using the network adapter window.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
Question 2
A user's computer is not receiving a network connection. The technician confirms that the connection seems to be down and looks for the user's port on the patch panel. The port and patch panel are not labeled. Which of the following network tools should the technician use to identify the port?
- A: Network tap
- B: Punchdown tool
- C: Toner probe
- D: Crimper
Question 3
Which of the following network services allows a networked device to always be assigned the same IP address based on the device's MAC address?
- A: DHCP
- B: LOAP
- C: UTM
- D: DNS
Question 4
A technician installs a new printer for a workstation and tries to print a test page, but the page does not print. The technician looks at the print queue and notices that the printer is called Generic Printer. Which of the following BEST describes what the technician should do to fix this issue?
- A: Connect the printer with a USB cable rather than over the network.
- B: Install the appropriate printer drivers for the OS.
- C: Install the correct toner in the printer.
- D: Set the printer trays to allow duplex printing.
Question 5
A user creates a support ticket to report a conference room projector that does not work. The user says that even though the provided cables are being used, the projector screen shows the following error message:
No Signal Input -
Which of the following describes the FIRST action that should be taken?
- A: Verify that the projector is turned on.
- B: Verify that the user is using an approved OS.
- C: Replace the projector bulb.
- D: Check the video cable and replace it if necessary.
Question 6
A technician was called in to look at a user's PC. The user reported the PC was very sluggish. The HDD light on the PC was constantly on without blinking. The
PC itself was slow receiving input and took a very long time to load the OS. The technician also noticed updates had failed. Which of the following is MOST likely the cause of these issues?
- A: The hard disk drivers have been corrupted.
- B: The HDD cables need reseating.
- C: A RAID disk failed.
- D: The HDD has no free space.
Question 7
A user entered a help desk ticket stating the latest calendar updates have not appeared on the user's corporate mobile device for several days, even though updates do appear on the user's laptop. Which of the following actions will MOST likely enable calendar alerts?
- A: Checking that the ringer volume on the device is high enough to be audible
- B: Ensuring the corporate password is saved correctly in the calendar application
- C: Installing a third-party calendar application and synchronizing it with the corporate calendar
- D: Remotely wiping the mobile device and reinstalling all applications
Question 8
A technical lead wants to migrate all common business applications, including email and fileshares, to the cloud. Which of the following cloud concepts should be used?
- A: MaaS
- B: PaaS
- C: SaaS
- D: IaaS
Question 9
A new version of Windows was released and a piece of software vital to the engineering department will not run on the new version. Which of the following is the
BEST option to enable this department to be able to continue using this software?
- A: Do not upgrade any workstations within the organization.
- B: Upgrade all workstations and provide a virtual environment for the legacy software.
- C: Upgrade all workstations except those used by the engineering department.
- D: Purchase new workstations for the engineering department.
Question 10
A technician made several upgrades to a computer and then determined the power supplied by the PSU is insufficient. Which of the following would MOST likely cause the insufficiency? (Choose two.)
- A: Replacing the HDD with an SSD
- B: Upgrading the firmware
- C: Adding an optical drive
- D: Adding more RAM
- E: Adding a CMOS battery
- F: Upgrading the graphics card
Question 11
A technician is replacing a computer with a connected point-of-sale system using a 9-pin serial adapter. The new computer does not have a 9-pin serial port.
Which of the following ports can an adapter be installed on in order to connect to the point-of-sale system?
- A: HDMI
- B: Bluetooth
- C: USB
- D: Lightning
Question 12
Which of the following network types would be used in a server room to connect virtual servers to high-speed storage?
- A: WAN
- B: PAN
- C: MAN
- D: SAN
Question 13
A user, who is attempting to give a presentation via a projector in a conference room, reports that the projector has video but no audio. Which of the following will
MOST likely resolve the issue?
- A: Changing the input on the projector to VGA
- B: Changing the output on the PC to DVI
- C: Modifying the projector's refresh rate
- D: Utilizing an HDMI connection
Question 14
A desktop support technician is tasked with upgrading a laptop so that it has the fastest data access possible. Which of the following BEST satisfies this requirement?
- A: mSATA SSD
- B: M.2 NVMe SSD
- C: 2.5 SATA SSD
- D: 2.5 SAS HHD
Question 15
The Chief Executive Officer wants to ensure company data is stored in a manner that provides the company with complete control over how the data is managed.
Which of the following is the BEST cloud deployment model for this request?
- A: Community
- B: Hybrid
- C: Public
- D: Private
Question 16
A user sends a print job to a network printer, and the print job uses double the amount of paper as expected. Which of the following should the user configure to get the expected result?
- A: Duplex
- B: Collate
- C: Landscape
- D: Transparency
Question 17
A help desk technician thinks a desktop PC has failed due to a defective power supply. Which of the following steps should the technician take NEXT?
- A: Inquire about environmental or infrastructure changes.
- B: Conduct external or internal research based on symptoms.
- C: Establish a plan of action to resolve the problem and implement the solution.
- D: Document the findings, actions, and outcomes.
Question 18
A startup company is outgrowing its current office space and is requiring employees to work remotely. The company must comply with government-enforced requirements to safeguard all aspects of data, so the IT department plans to maintain complete control over users' operating systems. Which of the following should the IT department implement?
- A: VDI
- B: IaaS
- C: VPN
- D: SaaS
Question 19
Which of the following would be the BEST reason to use a virtual machine as a sandbox?
- A: To test new software in a safe environment
- B: To increase the efficient use of computing resources
- C: To run multiple machines on the same hardware
- D: To have dedicated hardware for a single system
Question 20
Which of the following would MOST likely be used to connect one or more devices to the internet in a SOHO?
- A: Hub
- B: Ethernet gateway
- C: Wireless access point
- D: Router
Question 21
A technician is preparing to set up a gaming computer with the following components:
✑ Discrete, high-end graphics card
✑ Video capture card
✑ High-end processor
✑ Multiple hard drives
✑ USB 3.0 hub
✑ Sound card
Which of the following options is the MOST important for the technician to consider before building the gaming computer?
- A: Redundant power supply
- B: Modular power supply
- C: 20-pin vs. 24-pin power adapter
- D: Power supply wattage rating
Question 22
Which of the following is the PRIMARY security concern with virtual machine escape?
- A: Cross-site scripting
- B: Compromising the hypervisor
- C: Overutilization of resources
- D: Rogue virtual machines installed on the hypervisor
Question 23
An IT manager is requesting that the company buy new cables to be used with F-type connectors that are already in house. Which of the following cables should the company buy?
- A: Coaxial
- B: Plenum
- C: Cat 5e
- D: Fiber
Question 24
A customer reports that a computer is never able to reach more than a 100Mbps transfer data rate, even when using a Gigabit LAN card. While troubleshooting, the technician notices the network cable needs to be replaced. Which of the following cable categories is limiting the transfer speed?
- A: Cat 5
- B: Cat 5e
- C: Cat 6
- D: Cat 6a
Question 25
A user reports a cell phone is getting hot. Which of the following are MOST likely to be possible causes? (Choose three.)
- A: Using the device as a Wi-Fi hotspot
- B: A cracked screen
- C: A failing battery
- D: Less than 15% free storage space on the phone
- E: Privileged control
- F: Recurring prompts to install OS updates
- G: Granting too many application camera permissions
- H: Too many open applications
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