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Question 101
An IT manager discovered that hundreds of pages of printed materials are being recycled each day because the materials are left on the printer tray instead of being picked up by users. Which of the following would BEST prevent this waste?
- A: Send friendly reminders to not print unnecessarily.
- B: Enable duplex printing to reduce paper utilization.
- C: Bill each department for the excess material cost.
- D: Require a code or badge before releasing a print job.
Question 102
A technician is troubleshooting an issue involving lines appearing down copied pages, but printed pages sent directly to the copier render as intended. Which of the following is the MOST likely cause of this issue?
- A: Empty imager drum
- B: Overheaded system fuser
- C: Scratched scanner glass
- D: Third-party toner
Question 103
A user who is facilitating a videoconference reports that the participants can be heard. However, when the user attempts to speak, none of the participants can hear the user. Which of the following is the FIRST step the technician should take?
- A: Restart the videoconference.
- B: Replace the laptop.
- C: Check the audio inputs.
- D: Try another microphone.
Question 104
A laptop does not have any audio output from the built-in speakers. The Windows Device Manager shows a down arrow for the audio device. Which of the following will correct this audio issue?
- A: Replacing the speakers
- B: Increasing the volume
- C: Enabling the audio device
- D: Updating the driver
Question 105
Which of the following provides a client device with an IP address?
- A: DNS
- B: DHCP
- C: IPSec
- D: SMB
Question 106
Which of the following video cables can carry an audio signal?
- A: HDMI
- B: S-Video
- C: VGA
- D: DVI
Question 107
A technician is building a video production workstation that will consist of two high-end GPUs. The technician is reusing an existing ATX case. Which of the following should the technician select as the MOST appropriate power supply type?
- A: 400W external power supply
- B: 2x 600W redundant power supplies
- C: 1,200W modular power supply
- D: 1,500W uninterruptible power supply
Question 108
A printer technician receives a support request for a laser printer that sometimes cuts off the bottom of the print job. During troubleshooting, the technician notices that affected jobs are set for 8.5in x 14in (216mm x 356mm) paper and only print from a particular paper tray. Which of the following actions should the technician perform NEXT?
- A: Verify that the printing trays are correctly set
- B: Swap printer trays until the print jobs complete as expected
- C: Replace the tray rollers to ensure proper paper alignment
- D: Reset the default to use 8.5in x 11in (216mm x 279mm) paper
Question 109
A user built a new PC with parts sourced from a popular online vendor. The system boots to the OS and basic browsing works, but whenever the user opens a 4K video or starts to play a game, the system immediately shuts down. Which of the following is the MOST likely cause of this issue?
- A: The video card was installed in the wrong PCIe slot
- B: The CPU heat sink was attached without adequate thermal paste
- C: The SSD drives do not have enough Pagefile
- D: The system does not have enough RAM for 4K video
Question 110
A technician recently received a written warning for causing a system-wide outage. The outage was a result of an unscheduled patch being manually pushed during production hours. Which of the following could have MOST likely prevented the technician from receiving the warning?
- A: Following corporate procedures
- B: Testing before deployment
- C: Documenting the findings
- D: Establishing a plan of action
Question 111
A desktop PC was recently moved to a new area and needs internet access RJ45 connections are not available, but access can be provided through 802.11n connections. Which of the following will need to be installed?
- A: Wireless NIC
- B: NFS system
- C: SSHD
- D: USB card
Question 112
DRAG DROP -
An office manager reports that a printer is experiencing performance issues. Printouts are smudging when they are handled, and, recently, whenever the manager tries to print oversized documents, the paper jams before anything is printed on it.
INSTRUCTIONS -
Using the available printer parts, replace only the faulty components on the office printer to resolve the stated issues.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
Select and Place:
Question 113
An online retailer wants to save money and is considering migrating to the public cloud so capacity can be added during the peak shopping season and automatically removed when the peak is over. Which of the following BEST describes this aspect of cloud computing?
- A: Rapid elasticity
- B: Metered utilization
- C: Shared resources
- D: High availability
Question 114
A user is installing a new display on a desktop computer that only has a single DVI port for video input and a single HDMI port for video output. Which of the following does the technician need to complete the setup?
- A: Digital-to-analog converter
- B: A/V switcher
- C: DisplayPort to HDMI adapter
- D: DVI to HDMI cable
Question 115
A technician is troubleshooting a classroom projector that shuts down after fifteen minutes of use. Which of the following should the technician do to resolve the issue?
- A: Replace the video input cable.
- B: Change the bulb.
- C: Clean the air filter.
- D: Swap the power cord.
Question 116
A technician is working on a desktop PC and wants to verify its NIC is functional. Which of the following should the technician use?
- A: Cable tester
- B: Loopback plug
- C: Toner probe
- D: Network tap
Question 117
A technician is troubleshooting a laptop that is unable to browse the internet when connected to the company's wireless network. The technician has verified network connectivity is functional when using an Ethernet cable. Which of the following should the technician use to check if the laptop's wireless NIC is functional?
- A: Hotspot
- B: Near-field communication
- C: Ethernet tap
- D: Spectrum analyzer
Question 118
A user reports that a computer will not turn on. The technician verifies the power cord and the outlet the computer are plugged into are both working properly. Which of the following is the hardware component that has MOST likely failed?
- A: PSU
- B: CPU
- C: RAM
- D: GPU
Question 119
Which of the following networking devices will MOST likely need to be installed in between the ISP and the LAN in a SOHO environment?
- A: Switch
- B: Firewall
- C: Cable modem
- D: Router
- E: Access point
Question 120
A technician is configuring a desktop computer and the hard drive must be encrypted. Which of the following will the technician need to verify is enabled to complete this configuration?
- A: ATX
- B: NIC
- C: TPM
- D: ARM
Question 121
A storage server with three drives was reporting errors indicating the array was in degraded mode, but the stored files were still accessible. A technician went to the server room to troubleshoot the error message. Which of the following RAID configurations did the technician MOST likely find?
- A: RAID 0
- B: RAID 1
- C: RAID 5
- D: RAID 10
Question 122
A technician is building a new computer for a customer. The computer must use an ITX-sized motherboard and have a RAID 5 array with all drives using the same interface. Which of the following drive types will the technician MOST likely utilize?
- A: SCSI
- B: PCIe
- C: NVMe
- D: SATA
Question 123
Which of the following should a user do FIRST when upgrading the power supply on a gaming PC?
- A: Update the BIOS
- B: Disconnect the system memory
- C: Check the wattage rating
- D: Reseat the graphics card
Question 124
A technician is receiving reports that the entire office sporadically loses network connectivity throughout the day. The technician determines the root cause to be
EMI. Which of the following cable mediums would be the MOST cost effective without sacrificing system performance?
- A: Coaxial
- B: Shielded Cat 6
- C: Plenum Cat 5e
- D: Multimode fiber
Question 125
A technician needs to increase the available RAM on a virtual workstation. Which of the following should the technician do?
- A: Increase the ECC memory timings in the BIOS.
- B: Upgrade to the latest DDR5 modules.
- C: Clear the temporary files on the workstation's boot drive.
- D: Use a hypervisor to adjust the resource allocation.
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