CIS-SPM: ServiceNow Certified Implementation Specialist - Strategic Portfolio ManagementDemo

By ServiceNow · Browse Mode
About the Exam

This certification is part of the Strategic Portfolio Management (SPM) Implementer learning path for ServiceNow implementation specialists. The exam covers the knowledge and skills needed to configure, implement, and maintain ServiceNow SPM applications. Passing demonstrates you can apply the SPM implementation workflow in ServiceNow environments.

Exam Topics

  • Resource Management0%
  • Idea and Demand0%
  • Project Management0%
  • SPM Financials0%

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Last updated December 1, 2025 at 12:17 PM

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QuestionQ1

Resource Management

Which plugin must be installed to use the Time Sheet dashboard?

  • A Employee Service Center (com.sn_hr_service_portal)
  • B Common ITSM Service Portal Application Components (com.snc.app_common.service_portal)
  • C Knowledge Management - Service Portal (com.snc.knowledge.serviceportal)
  • D Performance Analytics - Content Pack - PPM Standard plugin (com.snc.pa.pmo_dashboards)
Explanation

The Time Sheet dashboard is provided through the Performance Analytics – Content Pack – PPM Standard plugin (com.snc.pa.pmo_dashboards). ServiceNow documents this plugin as the activation option for the PPM analytics content and lists Time Sheets > Time Sheet Portal > Time Sheet Dashboard as an access path.

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QuestionQ2

Resource Management

If a lens contains four entities, which entity in the lens structure would have no parent reference?

  • A Second-level entity
  • B Bottom entity
  • C Top-level entity
  • D Third-level entity
Explanation

The top-level entity is the root of the hierarchy and therefore has no parent reference. All lower-level entities reference a parent entity.

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QuestionQ3

SPM Financials

Which ServiceNow application integrates with SPM by using customer projects?

  • A IT Service Management
  • B Field Service Management
  • C Governance Risk and Compliance
  • D Customer Service Management
Explanation

Customer Service Management includes Customer Project Management, which integrates with Strategic Portfolio Management to automatically track customer order-fulfillment work as customer projects. ServiceNow: Strategic Portfolio Management integration workflow

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QuestionQ4

Project Management

You can forecast a project's future costs based on which factors?

Choose two
  • A Actual cost incurred.
  • B Changes in project such as project requirements.
  • C Incident cost.
  • D Paired instances.
Explanation

Project cost forecasting relies on actual costs incurred to date and on expected changes to the project, including changes in project requirements, because both affect the projected total cost.

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QuestionQ5

Idea and Demand

Which artifacts can be created from a demand?

Choose three
  • A Resource
  • B Change
  • C Task
  • D Project
  • E Defect
Explanation

In ServiceNow Demand Management, a demand can generate a change, project, or defect as downstream work records. Resources are allocated to work, and tasks are not among these demand-created artifact types.

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