Who is permitted to submit Ideas?
ServiceNow's Idea Management feature is intentionally designed to allow open participation from the entire user base — any user of the platform can submit an idea through the Idea Portal, regardless of whether they hold a specialized role such as ITIL, demand, or IT-specific access. Role-based restrictions apply later in the idea lifecycle (for review, evaluation, and conversion into demands or projects), but the submission step itself is open to any user so that innovation and improvement suggestions can come from anyone in the organization.
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