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Question 51
Which ServiceNow capability provides assistance to help users obtain information, make decisions, and perform common work tasks via a messaging interface?
- A: Agent Workspace
- B: Chat bot
- C: Virtual Agent
- D: Knowledge Chat
- E: Now Support
Question 52
Which feature allows you to automate business logic for a particular application or process such as approvals, tasks notifications, and record operations?
- A: Flows
- B: Action Sequences
- C: Action Sets
- D: Task Flows
- E: Flow Diagrams
Question 53
From a form, what would you click to add additional fields to the form? (Choose two.)
- A: Context Menu > Form > Layout
- B: Context Menu > Configure > Form Layout
- C: Context Menu > Configure > Form Design
- D: Right click on header > Add > Field
- E: Context Menu > Form > Designer
- F: Right click on header > Configure > UX Dashboard
Question 54
What is the name of the table relationship, where two or more tables are related in a bi-directional relationship, so that the related records are visible from both tables in a related list?
- A: Database View
- B: Many to Many
- C: One to Many
- D: Extended
Question 55
On a Form header, what is the three bar icon called?
- A: Pancake icon
- B: Additional Actions or Context Menu
- C: Hamburger icon
- D: Cake icon
Question 56
Group records are stored in which table?
- A: Group [sn_user_group]
- B: Group [sys_user_group]
- C: Group [s_sys_group]
- D: Group [u_sys_group]
Question 57
A REQ number in the Service Catalog represents`¦
- A: the order number.
- B: the stage.
- C: the task to complete.
- D: the individual item in the order.
Question 58
What function do you use to add buttons, links, and context menu items on forms and lists?
- A: UI Policies
- B: UI Settings
- C: UI Actions
- D: UI Config
Question 59
On a Business Rule, the When setting determines at what point the rule executes. What are the options for specifying that timing?
- A: Before, After, Async, Display
- B: Prior to, Synchronous, on Update
- C: Insert, Update, Delete, Query
- D: Before, Synchronous, Scheduled Job, View
Question 60
What are different types of Data Sources, which may be imported into ServiceNow? (Choose four.)
- A: Local Sources (i.e. XML, CSV, Excel)
- B: Implementation Spoke
- C: DataHub
- D: JDBC Connection
- E: Network Server
- F: LDAP Connection
Question 61
What are the components that make up a filter condition? (Choose three.)
- A: Operator
- B: Match Criteria
- C: Value
- D: Column
- E: Field
Question 62
When impersonating a user for testing purposes, what is the best way to return the instance, logged in with your user account?
- A: Turn your computer off and on again
- B: Clear browser cache
- C: End Impersonation
- D: Log out and back in
Question 63
What controls the publishing and retiring process for knowledge articles?
- A: Approval Policies
- B: Approval Definitions
- C: Workflow Designer
- D: Workflows
- E: State Lifecycle
Question 64
What type of query allows you to filter list data using normal words, instead of the condition builder?
- A: Natural Language Query
- B: Alexa Query
- C: Machine Learning Query
- D: Predictive Intelligence Query
- E: Auto-suggest Query
Question 65
Tables may have a One to Many relationships. From the Service Catalog, what are examples of tables having a one to many relationships? (Choose three.)
- A: One Approval can have many Requests
- B: One Request can have many Requested Items
- C: One Requested Item can have many Approvals
- D: One Requested Item can have many Catalog Tasks
- E: One Cart can have many Requests
Question 66
On a filter condition, which component is always a choice list?
- A: Operator
- B: Filter Criteria
- C: Operation
- D: Match Criteria
Question 67
A Role is defined as what?
- A: A collection of permissions
- B: A set of user access policies
- C: A Persona in a workflow
- D: A set of access control rules
Question 68
Which would NOT appear in the History section of the Application Navigator?
- A: Records
- B: UI Pages
- C: Lists
- D: Forms
Question 69
A user is complaining that they are seeing a blank page, when they click Create New, from your custom Inventory application. You have confirmed that they can see the Inventory application, and the Create New module on the application navigator. What could be the cause of this issue?
- A: Create New module has a broken link
- B: Known intermittent issue with UI15
- C: User should be using Chrome instead of Explorer for their browser
- D: User has read role, but not the write role on the Inventory table
- E: User session has timed out
Question 70
What resource can you use to view details of the tables and configuration items (CIs) associated with a particular use case?
- A: Scenario Dashboard
- B: CI Use Case Modeler
- C: CMDB Use Case Modeler
- D: Common Service Data Model (CSDM) product view
Question 71
A manager wants to view a snapshot of month-end Sales performance data, as compared to Sales targets. In addition, the manager wants to be able to see those monthly numbers trended over time, and forecasted into the future. What capability do you suggest for this manager?
- A: Scheduled Reports, a custom snapshot table, and a Trend report
- B: Scheduled Reports and Excel
- C: Scheduled Reports, a custom snapshot table, and a Projection report
- D: Performance Analytics
- E: Key Performance Indicators
Question 72
What are advantages of using Flow Designer? (Choose three.)
- A: Supports advanced developers
- B: Enables complicated scripting
- C: Reduces technical debt
- D: Less manual scripting
- E: Smooth integration with 3rd party systems
Question 73
Your customer requires that they be able to monitor which users are performing impersonations in their instance. What would you do to meet that requirement?
- A: Add the role Log Write [sn_log_write] to the Impersonator Group
- B: Create user update set for impersonation tracking
- C: Activate the glide.sys.log_impersonation prop
- D: From User icon, select Elevate Roles
- E: On the Impersonator role record, right click and select Create Log
Question 74
When a flow runs an action, it generates a runtime value, which stays the same for the duration of the flow. What is the name of this runtime value?
- A: Trigger runtime value
- B: Sequence runtime value
- C: Starting runtime value
- D: Data pill runtime value
- E: Input runtime value
Question 75
The wait time for end users is based on the round-trip between the client and the server. What activities are included in the round-trips?
- A: Request + Response
- B: Save + Update
- C: Write + Read
- D: Submit + Query
- E: Insert + Verify
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