Free preview mode
Enjoy the free questions and consider upgrading to gain full access!
CSA
Free trial
Verified
Question 26
What would you do, on a list, if you wanted to show the records in groups, based on the column category? (Choose two.)
- A: On list Context Menu, select Group By > Category
- B: On the Filter Menu, select Group By > Category
- C: Click Group On icon, select Category
- D: On Navigator Filter, type tablename.group.category and press enter
- E: On the Category column title, click Context menu > Group By Category
Question 27
Which collaboration tool is available from the banner, using the bubble icon?
- A: Now Messenger
- B: Agent Chat
- C: Connect Chat
- D: Collaborate Now
- E: Live Feed
Question 28
On the knowledge base record, which tab would you use to define which users are not able to write articles to the knowledge base?
- A: Can Contribute
- B: Cannot Author
- C: Cannot Contribute
- D: Cannot Write
- E: Read Only
Question 29
Which features allow you to update multiple records at one time? (Choose two.)
- A: List Editor
- B: Field Update Action
- C: Bulk Record Update
- D: Data Remediation Dashboard
- E: Update Selected Action
Question 30
Categories in the knowledge base, by default, can be created and edited by which knowledge workers? (Choose two.)
- A: Knowledge Authors
- B: Knowledge Contributors
- C: Knowledge Controller
- D: Knowledge Managers
- E: Knowledge Category Managers
- F: Knowledge Submitters
- G: Knowledge Owners
- H: Knowledge Taxonomy Owner
Question 31
Which collaboration tool opens a sidebar and allows you to create new conversations with other ServiceNow users?
- A: Skype Now
- B: Collaborate Now
- C: Agent Messenger
- D: Agent Chat
- E: Connect Chat
Question 32
What module would you use if you wanted to view a list of all of the fields on the Incident table? (Choose two.)
- A: Tables & Columns
- B: Dictionary
- C: Data Class Manager
- D: Dictionary Dashboard
- E: Database View
- F: Schema
Question 33
What component causes a flow to run after a record has been created or updated?
- A: Date-based trigger
- B: On-change trigger
- C: Record-based trigger
- D: Application-based trigger
- E: Updated-date trigger
Question 34
What type of field is Boolean and appears as a check box?
- A: Yes/No
- B: True/False
- C: On/Off
- D: Binary
- E: 0/1
Question 35
Table Access Control rules are processed in the following order:
- A: any table name (wildcard), parent table name, table name
- B: table name, parent table name, any table name (wildcard)
- C: parent table name, table name, any table name (wildcard)
- D: any table name (wildcard), table name, parent table name
Question 36
Which module is used to access the knowledge bases which are available to you?
- A: Knowledge > Home
- B: Self Service > Knowledge
- C: Knowledge > All
- D: Knowledge > Knowledge Bases
- E: Knowledge > Overview
Question 37
A customer requests the following data quality measures be added:
✑ Incident numbers should be read only, on all lists and forms, for all users.
✑ Short Description field should be mandatory, on all records, across all applications, on Insert.
Which type of policy would you use to meet this requirement?
- A: Data Quality Policy
- B: Dictionary Design Policy
- C: UI Data Policy
- D: UI Policy
- E: Field Criteria Policy
- F: Data Policy
Question 38
What type of user (persona) has clearly defined paths and workflows in the platform and have one or more roles (ie itil and approver_user)?
- A: Workflow User
- B: Request Fulfiller
- C: ITSM User
- D: Approving Manager
- E: Service Desk User
- F: Process User
Question 39
Which module would you use to customize your instances banner image, text and colors?
- A: System UI > UI Pages > Branding
- B: Service Portal > Portals > Branding
- C: System Properties > Basic Configuration UI16
- D: System Properties > Branding
- E: Homepage Admin > Pages > Branding
Question 40
Which database provides a logical model of your company infrastructure by identifying, controlling, maintaining and verifying CIs that exist?
- A: IMDB
- B: ITSM
- C: CSDM
- D: CMDB
- E: LDAP
Question 41
Which module is used as the first step for importing data?
- A: Coalesce Data
- B: Transform Data
- C: Import Data
- D: Load Data
Question 42
When you need to orchestrate business processes across services with little technical user knowledge, which utility would you use?
- A: Flow Manager
- B: Flow Designer
- C: Flow Editor
- D: Workflow Editor
- E: Workflow Designer
Question 43
When a user reports that they are not able to see modules on the application navigator, what can you do, to see what modules are visible to them?
- A: Look up their password, so you can login with their account
- B: Initiate a Connect Chat session
- C: Install the Bomgar plug-in
- D: Impersonate the user
- E: Launch a NowChat window
Question 44
What is a key difference between Reporting and Performance Analytics?
- A: Performance Analytics contains snapshots of data taken over time; Reporting shows only the data as it is, at the moment the report is run.
- B: Performance Analytics can show trends; Reports cannot.
- C: Reports can be run on a scheduled basis; Performance Analytics cannot.
- D: Performance Analytics data can be published to Dashboards; Reports cannot.
- E: Performance Analytics shows KPIs; Reporting does not.
Question 45
While showing a customer their incident form, they ask to change the Priority values to display their internal terminology P1, P2, P3, P4. They want it to be consistent across all Tasks. How would you do that?
Right click on Priority and select what?
- A: Configure Lists
- B: Show Options
- C: Configure Task
- D: Show Choices
- E: Show Choice List
- F: Configure Options
Question 46
What is the platform name for the User table?
- A: u_users
- B: sys_users
- C: x_users
- D: sys_user
Question 47
Your customer would like to create a new template to notify users who are affected by network outages at their site. Which module would you use to create a new notification?
- A: System Notification > Email > Notifications
- B: Administration > Notification Overview
- C: System Properties > Email > Settings
- D: User Preferences > Email > Notifications
- E: Click Gear > Notifications > New
Question 48
When designing a flow, how do you reference data from a record, in that flow?
- A: Drag the table icon onto the flow definition
- B: Use the condition builder to specify the desired values
- C: Specify the source table on the data pill related list
- D: Drag the data pill onto the flow definition
- E: Add the table reference using the slush bucket
Question 49
On the Reports page, what sections allow you to see which reports are visible to different audiences? (Choose four.)
Question 50
Which tool is used to define relationships between fields in an import set table and a target table?
- A: Transform Schema
- B: Schema Map
- C: Dictionary Map
- D: Transform Map
- E: Field Transformer
- F: Import Designer
Free preview mode
Enjoy the free questions and consider upgrading to gain full access!