CSA
Free trial
Verified
Question 1
A Service Catalog may include which of the following components?
- A: Order Guides, Exchange Rates, Calendars
- B: Order Guides, Catalog Items, and Interceptors
- C: Catalog Items, Asset Contracts, Task Surveys
- D: Record Producers, Order Guides, and Catalog Items
Question 2
From the User menu, which actions can a user select? (Choose three.)
- A: Send Notifications
- B: Log Out ServiceNow
- C: Elevate Roles
- D: Impersonate Users
- E: Order from Service Catalog
- F: Approve Records
Question 3
What is a quick way to create a report from a list view?
- A: Click on filter breadcrumb, drag and drop on the Report > Create New module
- B: Click Funnel, define filter conditions, click Create Report
- C: Click Context Menu, select Create Report
- D: Apply filter, right click on column header, select Bar Chart
- E: Apply filter, right click on column header, select Create Report
Question 4
What import utility do you use when the field names on the import set match the name of the fields on the Target table?
- A: Schema Mapping
- B: Automatic Mapping
- C: Mapping Assist
- D: Mapping Dashboard
Question 5
As an IT employee what interface would you use, if you wanted to browse internal IT documentation, like troubleshooting scripts and FAQs?
- A: Knowledge
- B: ServiceNow Wiki
- C: Knowledge Now
- D: SharePoint
- E: Stack Overflow
Question 6
A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their Incident list. What would you suggest to fix this issue?
- A: Have them clear their cache.
- B: Have them use the gear icon to set the employee's time zone.
- C: Recommend they use Chrome, instead of Explorer.
- D: Use the system properties to correct the instance's time zone.
- E: Have them correct the time zone on their computer.
Question 7
What are three security modules often used by the System Administrator? (Choose three.)
- A: System Properties > Security
- B: Utilities > Migrate Security
- C: System Security > Security
- D: Self-Service > My Access
- E: System Security > Access Control (ACL)
- F: Password Management > Security Questions
- G: System Security > High Security Settings
Question 8
When testing a catalog item, having a manager approval flows, which of these best practices would you follow? (Choose three.)
- A: Make sure the latest flows are activated.
- B: Use the instance Incognito setting to quickly toggle between requester and approver.
- C: Impersonate the requester to ensure the form works.
- D: Make sure the requester's user record has a manager specified.
- E: Create and select your Testing Update Set, before starting the test cases.
- F: Use your Admin account, so you can approve the items quickly.
Question 9
What is a no-code approach to control the mandatory or read-only state of a form field?
- A: UI Action
- B: Client Script
- C: UI Script
- D: UI Rule
- E: UI Policy
Question 10
When moving multiple update sets at one time, what might you do to facilitate the move?
- A: Batch
- B: Verify
- C: Test
- D: Preview
Question 11
What is specified in an Access Control rule?
- A: Groups, Conditional Expressions and Workflows
- B: Table Schema, CRUD, and User Authentication
- C: Object and Operation being secured; Permissions required to access the object
- D: security_admin
Question 12
Which icon would you double click, to expand and collapse the list of all Applications and Modules?
- A: Star
- B: Clock
- C: Application
- D: Funnel
Question 13
Buttons, form links, and context menu items are all examples of what type of functionality?
- A: Business Rule
- B: UI Action
- C: Client Script
- D: UI Policy
Question 14
What do you call any component that needs to be managed in order to deliver services?
- A: CSDM Items
- B: CMDB
- C: Configuration item
- D: Service Offerings
- E: Asset
Question 15
A new service catalog item is being developed, but should only be visible to managers inside the HR Department. What method would you use to fulfill this requirement?
- A: Specify the Dept_Mgr role on the catalog content block
- B: Add the Department Manager group to the catalog item's user criteria
- C: Add the Department Manager group to the catalog item's ACL
- D: Only publish the item in the HR service catalog
- E: Use a Dept_Mgr ACL on the HR service catalog
Question 16
A user wants to create a set of filter conditions, where they want to show records which satisfy two conditions:
✑ Incidents where the state is Closed
✑ Incidents where Assignment Group is Network
After clicking the Funnel icon, what should the user do?
- A: Define the first condition; click AND button; define second condition; click Run
- B: Define the first condition; click AND button; define second condition; press enter
- C: Define the first condition; click OR button; define second condition; press enter
- D: Define the first condition; click > icon on breadcrumb, define second condition; click Run
- E: Define the first condition; click > icon on breadcrumb, define second condition; press enter
Question 17
Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that is specific to the Incident table and the Major
Incident field?
- A: Incident.Major_Incident
- B: incident=>major_incident
- C: incident<=>major_incident
- D: incident||major_incident
- E: incident.major_incident
Question 18
Two departments (HR Onboarding and Facilities) have come to you, asking for a way for employees to request event room set up services. The requirements are the same for the form and the task routing to the Facilities' assignment group.
✑ For HR, the item will be used primarily for the Onboarding coordinators, for employee orientation sessions.
✑ For Facilities, the item will be used for anyone in the company who needs room set up services.
However, both departments have their own service catalogs. What do you do, to support these requirements?
- A: Create one Catalog Item for HR Event Room Set Up and one for Facilities Event Room Set Up; then publish each to the appropriate Catalog.
- B: Create one Catalog Item for Event Room Set Up; then publish to both Catalogs.
- C: Create one Catalog Item for Event Room Set Up; then publish to the Parent Catalog, which is accessible to both HR and Facilities.
- D: Create one Catalog Item for Event Room Set Up; then use ACLs to control access.
Question 19
After finishing your work on High Security Settings, what do you do to return to normal admin security levels?
- A: Select Normal role
- B: Log out and back in
- C: Use System Administration > Normal Security module
- D: Select Global Update Set
- E: End Impersonation
Question 20
What type of field allows you to look up values from one other table?
- A: Reference
- B: Verity
- C: Options
- D: Selections
- E: Dot walk
- F: Lookup
Question 21
Which module would you use to create a new automation of business logic such as approvals, tasks, and notifications?
- A: Process Automation > Flow Designer
- B: Process Automation > Flow Administration
- C: Process Automation > Workflow Editor
- D: Process Automation > Process Flow
- E: Process Automation > Active Flows
Question 22
A department manager asks an analyst to build some reports. Where do you recommend the analyst start?
- A: Report Dashboard > Create New
- B: Reports > Getting Started
- C: Performance Analytics > Reports
- D: Self-Service > Reports
- E: Reports > Create New
Question 23
What are the steps for applying an update set to an instance?
- A: Retrieve, Preview, Commit
- B: Specify, Transform, Apply
- C: Retrieve, Assess, Apply
- D: Get, Test, Push
- E: Pull, Review, Push
Question 24
Which of the following is true of Service Catalog Items in relation to the Service Catalog?
- A: They run behind the scenes.
- B: They are the building blocks.
- C: They are optional.
- D: They provide options.
Question 25
When importing spreadsheet data into ServiceNow, in which step does the data get written to the receiving table?
- A: Run Transform
- B: Run Import
- C: Import Dataset
- D: Execute Transform
- E: Schedule Transform
Free preview mode
Enjoy the free questions and consider upgrading to gain full access!