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By servicenow
Aug, 2025

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25Q per page

Question 26

Software usage data can be imported utilizing:

  • A: Transform Map
  • B: Other Third Party Sources
  • C: System Center Configuration Manager (SCCM)
  • D: Manually

Question 27

Which of the following statements is incorrect with regards to on-premise import and export of Content Service data?

  • A: Clicking on the “Manage Software Library” module takes the user to an interceptor page where they can select to import or export data.
  • B: On-premise instances do not receive automatic Software Library updates.
  • C: Normalization content is eligible for the export feature.
  • D: By default, you are opted in to the Manage On-Premise Library (com.sn_samp_on_prem) plugin.
  • E: You must opt-in to the SAM Content Service through the Content Service setup page.

Question 28

If a value from an import does not exist in ServiceNow and the import should not create a new record, which option should be selected?

  • A: Reject
  • B: Create
  • C: Delete
  • D: Ignore

Question 29

What is a first key step prior to uploading your entitlement import data via the ServiceNow-provided template?

  • A: Ensure you have filled out every field in the template file
  • B: Ensure the entitlement data is listed on the first tab of the template file
  • C: Ensure you have downloaded and used the latest version of the template file
  • D: Ensure you have the sam_user role assigned to you

Question 30

What are three ways to get software asset data into ServiceNow?

  • A: Clone, Background Script, Discovery
  • B: Import Data, Plugin, Clone
  • C: Discovery, Import Data, Manual
  • D: Plugin, Background Script, Manual

Question 31

The Software Asset Management Content Service is automatically enabled and cannot be opted out.

  • A: True
  • B: False

Question 32

What table is populated with the content library data that is pulled from the content service?

  • A: samp_sw_package
  • B: cmdb_sw_product_model
  • C: sam_content_library
  • D: cmdb_ci_spkg

Question 33

When specified during an entitlement import, which of the following is matched to data in the Content Service Library and used to create a software model automatically?

  • A: Purchage Order (PO)
  • B: Software Model
  • C: Publisher Part Number (PPN)
  • D: Asset Tag

Question 34

As part of the software normalization process, software discovery models are normalized via which mechanisms? (Choose two.)

  • A: Fix script
  • B: Scheduled job
  • C: Business rule
  • D: Integration
  • E: Workflow

Question 35

What is the definition of Partially Normalized?

  • A: A discovery model normalized based on publisher field alone.
  • B: The software discovery model has not yet completed its run through the normalization process.
  • C: A discovery model was normalized based on publisher and product fields only.
  • D: A discovery model was normalized based on publisher, product, version fields.

Question 36

What is the name of the Scheduled job that runs daily for normalization?

  • A: Create a Software Normalization
  • B: Software Installation Normalization
  • C: Software Model Cleanup
  • D: Discovery Model Normalization

Question 37

Within Software Asset Management there are many key terms to understand, what is the best definition for Software Allocation?

  • A: One or more use rights assigned to a specific device or user.
  • B: Something acquired with use rights.
  • C: The process of normalizing a discovered software installation to standardized values.
  • D: Finding and recognizing software or a software feature on a device.

Question 38

How often is the scheduled job for the normalization process run?

  • A: Nightly
  • B: Weekly
  • C: Every time Discovery is run
  • D: Nightly for new discovery models and weekly for all discovery models that do not have a status of normalized or manually normalized
  • E: Immediately for new discovery models and nightly for all discovery models that do not have a status of normalized or manually normalized

Question 39

Discovery models may not be fully normalized until updated content is downloaded from the ServiceNow Software Content Library. How do you determine if the content has been downloaded?

  • A: Review the Last updated date of the Central Data Service Download Status jobs on the Normalization and Content Service dashboard.
  • B: Determine if the business rule “Create a Software Normalization Download” has been triggered yet or not.
  • C: Query the scheduled job reports to determine if the “Software Content Library Download” (samp_cds_download) job has completed yet.
  • D: Review the number of records in the samp_product_map table. If there are ~7,700 records in the table, the download has completed at least once.

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