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By servicenow
Aug, 2025

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25Q per page

Question 1

Which of the following data elements are key to an effective Software Asset Management practice within ServiceNow? (Choose four.)

  • A: Software allocations
  • B: Software models
  • C: Foundation data
  • D: Software contracts
  • E: Software entitlements
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Question 2

Which of the following are true of plugins? (Choose two.)

  • A: Plugins can be disabled or deactivated when no longer in use.
  • B: Plugins can be activated by default in the base ServiceNow system.
  • C: When a plugin is active you cannot hide its functionality.
  • D: Plugins are stand-alone and do not depend on other plugins being activated.
  • E: Plugins are software components that provide specific features and functionalities.
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Question 3

When receiving software related to a purchase order in ServiceNow, which data point is mandatory?

  • A: Serial Number
  • B: Assigned To
  • C: Cost
  • D: License key
  • E: Asset Tag
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Question 4

Which of the following are NOT features of the Publisher workbench navigation tree? (Choose two.)

  • A: Expand and collapse tree links
  • B: List of all publishers
  • C: Software model compliance icons
  • D: Filter products
  • E: Compliance toggle switch
  • F: List of all publishers out of compliance
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Question 5

Mechanism for mapping data from the import set table to the permanent table in ServiceNow is called:

  • A: Mapping Assist
  • B: Transform Map
  • C: Reconciliation Map
  • D: Discovery Map
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Question 6

In which stage of the ServiceNow Implementation Methodology (SIM) is the purpose to define processes and requirements for engagement and finalize delivery plan and user stories?

  • A: Transition
  • B: Close
  • C: Create
  • D: Prepare
  • E: Initiate
  • F: All of the above
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Question 7

What is used to determine if installations are a part of a suite only when the suite parent is not discovered on a device?

  • A: inference percent
  • B: product results
  • C: software model
  • D: model bundles
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Question 8

Which statements are true in regards to ServiceNow’s Client Software Distribution (CSD) functionality? (Choose two.)

  • A: Removes software daily utilizing a scheduled job.
  • B: ServiceNow does not have Client Software Distribution.
  • C: The first stage in the CSD process flow is configuration.
  • D: CSD can automatically distribute and reclaim software without a license for Orchestration.
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Question 9

Which of the following SAM roles has permission to grant a user the script writing capability?

  • A: discover_admin
  • B: sam_admin
  • C: sam_developer
  • D: asset
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Question 10

Within the Capability Blueprint there are 4 tiers identified. Which tier is identified as Tier 1?

  • A: Strategic Conformance
  • B: Operational Integration
  • C: Trustworthy Data
  • D: Practical Management
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Question 11

Which of the following are available publisher packs? (Choose four.)

  • A: SAP
  • B: OpenVMS
  • C: Citrix
  • D: NetSuite
  • E: Oracle
  • F: IBM
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Question 12

HOTSPOT -
Match the best practice method for the amount of data:

Image 1
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Question 13

Which of the following features aggregates usage over a period of time and specifies a minimum number of hours the software must be used, or date last used?

  • A: Software usage metering
  • B: Software reconciliation rule
  • C: Software reclamation type
  • D: Software consumption rule
  • E: Software reclamation rule
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Question 14

By default, which user role must verify the successful activation of plugins by ServiceNow support?

  • A: sam_user
  • B: asset_admin
  • C: sam_admin
  • D: sys_admin
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Question 15

When populating software usage records automatically via Microsoft System Center Configuration Manager (SCCM), which plugins are required? (Choose two.)

  • A: Microsoft Publisher Pack plugin
  • B: Microsoft SCCM Software Usage plugin
  • C: Microsoft SCCM Integration plugin
  • D: Performance Analytics Premium for Software Asset Management plugin
  • E: Orchestration-Client Software Distribution plugin
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Question 16

An allocation is automatically created in which of the following scenarios? (Choose two.)

  • A: After receiving the rights for software from a purchase order
  • B: After a Create allocation remediation option has been taken
  • C: After reconciliation runs and identifies that rights are ‘Not allocated in use’
  • D: When a software installation is discovered
  • E: After successfully sourcing a request via an existing entitlement
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Question 17

In the ServiceNow base platform, which roles have the ability to refresh processor definitions?

  • A: sam_user / sam_admin / sys_admin
  • B: sam_user / sys_admin
  • C: sam_admin / sys_admin
  • D: sys_admin / asset_admin
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Question 18

Within Software Asset Management there are many key terms to understand, what is the best definition for Normalization?

  • A: One or more use rights assigned to a specific device or user
  • B: Classification of the acquired software
  • C: The process of standardizing discovered software installation to defined norms
  • D: The process of producing a compliance position by comparing the number of software rights acquired against the normalized software inventory
  • E: Software license details that define use rights
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Question 19

Which discovery sources are recommended by ServiceNow to populate ServiceNow software installation table? (Choose two.)

  • A: ServiceNow Service Mapping
  • B: HP UCMDB
  • C: Microsoft SCCM
  • D: ServiceNow Discovery
  • E: ServiceNow Orchestration
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Question 20

Creation of a template can help facilitate future data imports and be reused to import and transform data.

  • A: True
  • B: False
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Question 21

Client access is the right to use for a specific amount of time.

  • A: True
  • B: False
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Question 22

Coalesce can only use a single field to uniquely identify a record.

  • A: True
  • B: False
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Question 23

When receiving an order, which data point is mandatory?

  • A: Assigned To
  • B: Cost
  • C: Asset Tag
  • D: Serial Number
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Question 24

How are the Software Asset Management Professional Plugins activated?

  • A: They are requested from and activated by an admin user
  • B: They are activated by the sam_developer user
  • C: They are activated by the sam_admin user
  • D: They are requested from and activated by ServiceNow support
  • E: They are activated by default in the base ServiceNow system
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Question 25

Which of the following are required to import usage data using the System Center Configuration Manager (SCCM) data? (Choose three.)

  • A: Reclamation Candidate
  • B: Software Product
  • C: SCCM Application
  • D: Software Models
  • E: Product Process
  • F: Reclamation Rule
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