About the Exam

Salesforce says this certification is for consultants who have experience implementing Salesforce Education Cloud solutions in a customer-facing role. The official certification page lists Salesforce Certified Platform Administrator as a prerequisite. Earning the credential indicates the candidate can support Education Cloud implementation work for education customers.

Exam Topics

  • Education Cloud Applications, Settings, and Configuration23%
  • Implementation Strategies18%
  • Solution Design19%
  • Domain Expertise19%
  • Integration and Data Management17%
  • Analytics5%

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Last updated December 3, 2025 at 9:48 PM

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QuestionQ1

Implementation Strategies

A university has a centralized IT team and a committee responsible for data governance and change management. Recruiters need access to Corporate Relations data. Corporate Relations needs access to Executive Education information. The Alumni Relations office needs to work with every department.

Which Salesforce environment strategy should the consultant recommend?

  • A One Salesforce environment for Alumni Relations and a separate Salesforce environment for the other business units
  • B One Salesforce environment for all business units
  • C Separate Salesforce environments for each business unit
Explanation

A single Salesforce environment supports centralized control and consistent business processes while allowing cross-department collaboration. Role-based permissions, sharing settings, and related access controls can provide the required access to Corporate Relations, Executive Education, and Alumni Relations data without the added integration and governance overhead of separate environments.

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QuestionQ2

Integration and Data Management

A college is experiencing a disconnect between its Advancement and Finance departments, causing delays in allocating donations. The college wants to synchronize fundraising data between these two offices.

Which solution should a consultant recommend?

  • A Financial Services Cloud
  • B Payment Services
  • C Accounting Subledger
Explanation

Accounting Subledger prepares fundraising transaction data for Finance, generates accounting-ready journal records, and supports fund allocations and export or integration with accounting systems. Salesforce specifically identifies it for educational institutions processing donations and aligning departmental financial data with Accounting.

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QuestionQ3

Analytics

Staff want to maximize the value of their Education Cloud org and CRM Analytics. They require a dashboard that monitors metrics such as application status, the total number of applications, and how those totals compare with the previous period.

What should the consultant do?

  • A Create a custom dashboard.
  • B Leverage the Advisor Insights dashboard.
  • C Leverage the Admissions Insights dashboard.
Explanation

The Admissions Insights dashboard includes application counts by status, the overall number of applications received, and a Compare To filter for comparing application data with a previous period. It is the prebuilt CRM Analytics dashboard that meets these admissions-metric requirements.

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QuestionQ4

Implementation Strategies

How should a consultant document risk for a customer during an Education Cloud implementation?

  • A Configure an Alert to notify stakeholders.
  • B Recommend a Center of Excellence.
  • C Maintain a project health dashboard.
Explanation

A project health dashboard maintains a shared, current record of project health, including risks, so stakeholders can monitor status and act on issues. Alerts communicate events but do not themselves provide ongoing risk documentation, while a Center of Excellence establishes governance rather than documenting individual project risks.

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QuestionQ5

Education Cloud Applications, Settings, and Configuration

A primary school must track the students who receive assistance through its school lunch program.

Which Education Cloud feature should the consultant discuss with the school?

  • A Benefit Schedule
  • B Action Plan
  • C Program Management
Explanation

Program Management supports defining assistance programs and their benefits, enrolling participants, and tracking benefit disbursements to individual recipients. It is suitable for recording which students receive support from a school lunch assistance program.

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