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Question 51
Based on lessons from previous projects that used the ABC Company standard development model, the project board has set low cost and time tolerances for stage 2. As a result, the project manager plans to set very low tolerances for time and cost for all work packages to be carried out during stage 2.
Is this an appropriate application of the 'manage by exception' principle, and why?
- A: Yes, because the project manager should set tolerance equally for all work packages in a stage.
- B: Yes, because setting appropriate tolerances for work packages will help keep the stage within tolerances.
- C: No, because tolerances set by the project manager should be the same as those set by the project board.
- D: No, because the project manager should divide the stage tolerances between the team managers.
Question 52
The project is in stage 2. The project manager is reviewing stage status and has collected the checkpoint reports from the team managers. These show that the products are being completed on schedule. However, project support has raised issues that quality reviews have not been completed as agreed. The project manager reports in the highlight report that the stage is progressing well.
Is this appropriate, and why?
- A: Yes, because the highlight report is a summary of the information in the checkpoint reports.
- B: Yes, because the highlight report is used to provide the project board with stage and project progress.
- C: No, because the project manager should have recorded the cause of the delay to the quality reviews in the lessons log.
- D: No, because the issues raised by project support are a cause for concern and should be reflected in the highlight report.
Question 53
DRAG DROP -
DIRECTING A PROJECT -
Here are three actions that are carried out as part of the 'directing a project' process.
During which activity (A-E) should they be carried out?
Choose only one activity for each action. Each activity can be used once, more than once, or not at all.
Select and Place:
Question 54
DRAG DROP -
CONTROLLING A STAGE -
Here are three activities that take place during the 'controlling a stage' process. Which role (A-F) should carry out each activity? Choose only one role for each action. Each role can be used once, more than once, or not at all.
Select and Place:
Question 55
The project board has asked for highlight reports every six weeks during stage 3. As a result, the project manager has asked each team manager for checkpoint reports every six weeks, in order to collate these into the highlight report. The team manager for the 'marketed courses' is new to team management.
Is this an appropriate action as part of the 'controlling a stage' process, and why?
- A: Yes, because the project board will need to be updated with the progress of every team.
- B: Yes, because checkpoint reports are a time-driven control providing progress information.
- C: No, because the frequency of reporting should reflect the level of control required for the work package.
- D: No, because the project board should decide on the frequency and content of progress reporting.
Question 56
MANAGING PRODUCT DELIVERY -
The team manager for the production of the 'marketing materials' has identified that they will not be ready within the timescale agreed in the work package. The team manager has sufficient tolerance to take corrective action. As a result, additional resources have been assigned to this work package.
Which theme is being applied?
- A: Risk
- B: Organization
- C: Progress
- D: Change
Question 57
In order for ABC Company to achieve the expected sales of the health and safety training course, the senior user will need to ensure that all staff understand the objectives and target audience for the course. In addition, these sales will need to be added to each individual's sales targets. These activities have been included in the benefits management approach.
Is this appropriate, and why?
- A: Yes, because how the benefits will be measured needs to be documented.
- B: Yes, because the actions required to achieve the outcomes need to be documented.
- C: No, because the expected sales increase should be recorded in the business case.
- D: No, because actions to deliver the outputs should be recorded in the stage plan.
Question 58
DRAG DROP -
QUALITY -
Teams have been set up to develop different parts of the 'classroom-based training materials'.
Here are three activities related to managing quality.
Which role (A-F) should carry them out?
Choose only one for each activity. Each role can be used once, more than once, or not at all.
Select and Place:
Question 59
A quality review of the 'marketing materials' has started. The team manager for the 'marketing materials' has been unhappy with the team's workload throughout the project and refuses to attend the review meeting to present the material. The team manager suggests that a new marketing team member make the presentation. However, the chair decides to represent the marketing team and makes a list of actions to resolve later.
Is this an appropriate approach to the quality review, and why?
- A: Yes, because the role of presenter should not be performed by a junior member of the team.
- B: Yes, because the roles of chair, presenter and administrator may be combined.
- C: No, because the role of presenter should be performed by the team manager.
- D: No, because the chair should be independent from the product being reviewed.
Question 60
DRAG DROP -
PLANS -
Here are three events to managing plans for the project.
In which management product (A-E) should the result of each event be recorded?
Choose only one product for each event. Each product can be used once, more than once or not at all.
Select and Place:
Question 61
The delivery of the pilot courses has been split into two separate products: 'planned pilot courses' and 'delivered pilot courses'. 'Planned pilot courses' will be produced during stage 3, and the 'delivered pilot courses' will take place during stage 4. This will allow the project board to approve the plan for the pilot courses before the resources are committed to delivering the pilot courses.
Why is this an appropriate application of the plans theme to control the project?
- A: Because a PRINCE2 project should focus on the quality of the products being delivered.
- B: Because the pilot courses have been broken down into two separate products.
- C: Because the project board should ensure that lessons from one stage are applied to the next stage.
- D: Because the delivery steps to create the pilot courses have been aligned to the management stages.
Question 62
During stage 4, a work package was authorized for the 'delivered pilot courses' to be completed by the end of week 2. The 'finalized materials' work package will start in week 3. Both work packages have zero tolerances, and finalizing the materials is dependent on feedback from the pilot courses.
During week 1, there were some problems with the pilot courses, so at the start of week 2 the team manager rescheduled the courses to week 3, and reported this in the weekly checkpoint report as the end of week 2.
Should the team manager have reported this delay previously as an issue, and why?
- A: Yes, because the work package to deliver the pilot courses was forecast to exceed its time tolerance.
- B: Yes, because a team manager should not change the scheduled order of a work package.
- C: No, because the checkpoint report for week 1 should include information on any issues that occurred.
- D: No, because the feedback from the rescheduled courses can be used in week 4 to finalize the materials.
Question 63
DRAG DROP -
The project is in stage 2. The project manager has heard that a competitor may launch a similar e-learning course much sooner than ABC Company. There is a threat that the earlier launch of a competitor's course may reduce the profitability of ABC Company training courses.
Here are three responses to this risk.
Which risk response type (A-F) are they?
Choose only one response type for each risk response. Each response type can be used once, more than once, or not at all.
Select and Place:
Question 64
ABC Company carried out a similar project two years ago, in response to changes in health and safety legislation for the health service. The experiences from that project were used to refine the corporate risk management policy. For that reason, the project board decided to use the corporate risk management policy in the risk management approach for this project.
Is this appropriate, and why?
- A: Yes, because experience from previous projects should be taken into account in the risk management approach.
- B: Yes, because the corporate risk management policy was updated, as a result of lessons from previous projects.
- C: No, because the risk management approach should be tailored to suit the project and its environment.
- D: No, because a separate risk management approach is not necessary when the company has a risk management policy.
Question 65
An external consultant has signed a contract and agreed a work package to accredit the trainers. The Purchasing Manager will monitor the contract, which states the requirement to organize the accreditation with the Training Delivery Manager. The Training Delivery Manager has tried to contact the consultant but there has been no response. The project manager believes there is a risk that the consultant is prioritizing other clients' work.
The Purchasing Manager has been assigned as the risk owner. Is this an appropriate approach to managing this risk, and why?
- A: Yes, because the Purchasing Manager is monitoring the contract and therefore best suited to controlling the risk.
- B: Yes, because the Purchasing Manager should have identified the risk when the work package was agreed.
- C: No, because the team manager should be the risk owner to risks concerning the delivery of a work package.
- D: No, because the risk was transferred to the Training Delivery Manager when the work package was authorized.
Question 66
DRAG DROP -
CHANGE -
A request has been received from a user to add the function to pay by credit card to the 'amended course booking procedures' for the 'e-learning course'. The user has suggested that sales of the course will be reduced if this change is not implemented.
Here are three actions relating to this request for change.
Which role (A-E) should carry out each action?
Choose only one role for each action. Each role can be used once, more than once, or not at all.
Select and Place:
Question 67
The project's change control approach states that PRINCE2's recommended issue and change control procedure will be used. The senior user has requested that a new set of marketing materials and marketing channels be introduced to support the launch of the training course. The senior user has suggested that this should be managed informally.
Where should the project manager record the issue, and why?
- A: In the daily log, because a change to a product at the default level can be handled informally.
- B: In the daily log, because the senior user has advised that this change should be informally.
- C: In the issue register, because this is a request for change requiring a change to a baseline.
- D: In the issue register, because issues should be recorded here first, before determining how to manage them.
Question 68
DRAG DROP -
PROGRESS -
Here are three statements related to tolerances for the Health and Safety Training Project.
For each statement, select the tolerance area (A-E) it represents.
Choose only one tolerance area for each statement. Each tolerance area can be used once, more than once, or not at all.
Select and Place:
Question 69
The external team manager for the 'e-learning course' has reviewed the quality register to ensure all quality activities have been completed. The 'e-learning course' has been approved and accreditation has been achieved. As a result, the team manager updated the work package to notify the project manager that it is complete, and updated the team plan.
Is this appropriate, and why?
- A: Yes, because the project manager needs to receive confirmation that work has been completed and approved.
- B: Yes, because a team plan to gain accreditation of the 'e-learning course' is required to be part of the work package.
- C: No, because it is the configuration item record of the relevant product description that is updated, not the work package.
- D: No, because the work package should be checked to confirm the reporting arrangements of the 'e-learning course'.
Question 70
DRAG DROP -
STARTING UP A PROJECT -
Here are three actions carried out during the 'starting up a project' process.
As part of which activity (A-F) should each action occur?
Choose only one activity for each action. Each activity can be used once, more than once, or not at all.
Select and Place:
Question 71
ABC Company uses a standard development model to develop courses and uses PRINCE2 to manage these projects. The objectives from the Health and Safety
Training Project have been documented in the business plan of ABC Company. This business plan has triggered this project. As a result, to save time, the executive has decided to simplify the 'starting up a project' process. The project mandate will be adapted and becomes the project brief.
Is this appropriate, and why?
- A: Yes, because the business outcomes are clear, the project brief can be a sample statement elaborating the mandate.
- B: Yes, because the executive can initiate the project based on the project mandate by passing the 'starting up a project' process.
- C: No, because the project brief should be a statement which includes a fuller description of the project.
- D: No, because capturing lessons from previous projects identify lessons to be applied to this project.
Question 72
DRAG DROP -
INITIATING A PROJECT -
Here are three statements that were considered by the project management team during the 'initiating a project' process.
As part of which activity (A-F) should they FIRST be considered?
Choose only one activity for each statement. Each activity can be used once, more than once, or not at all.
Select and Place:
Question 73
The project is now closed. The expected increase in revenue is not being achieved. It has been agreed with the team manager for the 'marketing materials' that additional marketing activities will be undertaken to achieve the expected increase in revenue.
Who should be responsible for monitoring the results of the marketing activities, and why?
- A: Senior user, because this person is responsible for realizing the benefits post-project.
- B: Senior user, because this person is responsible for specifying the desired from the project.
- C: The team manager for the 'marketing materials', because this person has the skills to demonstrate that the activities are effective.
- D: The team manager for the 'marketing materials', because the project board is disbanded at the end of the project.
Question 74
ABC Company has decided to include the Health and Safety Training Project in a programme to support their strategy to deliver globally. The programme team has provided the detailed business justification and, as a result, the project board has decided that the business case will not need refining further during the
'initiating a project' process.
Is this an appropriate action for the project board, and why?
- A: Yes, because the project board are able to use the business case provided by the programme.
- B: Yes, because when the project is part of a programme, the programme team provides the business case.
- C: No, because the programme team cannot constrain the project manager's choices.
- D: No, because each project in the programme will need a revised business case.
Question 75
At the end of stage 2, the specialist 'e-learning course' supplier will be selected. As a result, it is decided that the quality management approach will not be created until the end of stage 2, to take into account this supplier's standards and techniques.
Is this appropriate, and why?
- A: Yes, because the quality management approach should take into account the supplier's standards, tools and techniques.
- B: Yes, because the product description for each product will define the required quality approach within each stage.
- C: No, because the quality management approach should be created during the initiation stage and updated later.
- D: No, because the quality management approach should be limited to ABC Company's quality standards.
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