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Question 276
A geographically distributed project team working on an iterative project adopts a new mode of communication following changes in health protocols. The colocated team members are finding themselves challenged with understanding verbal communication and collaboration methods.
What should the project manager do?
- A: Add collaboration tools to the communications management plan.
- B: Allow collaboration to smooth out communication between team members.
- C: Escalate these communication challenges to the project sponsor.
- D: Organize a team meeting to resolve the communication challenges.
Question 277
A project team is executing a large regulatory project comprised of a multitude of internal and external stakeholders. An initial impact analysis revealed several systems, including an enhancement to existing modules as well as new builds. After completion of the initial design workshop, the team conducted a brainstorming session to better understand the types of likely users.
Which technique will best serve this purpose?
- A: Power user grid
- B: Personas
- C: Power influence grid
- D: Salience model
Question 278
A project with multiple teams recently transitioned from a predictive approach to agile as requested by the product owner. Midway through implementation, a team member noticed there was no technical capability to support the current business requirement; therefore, the project will need to be reworked and the issue needs to be communicated to all stakeholders.
What should the agile project lead have done to avoid this situation?
- A: Requested the product owner's approval to add an external expert to define the acceptance criteria
- B: Defined a clear acceptance criteria at the initiation phase and continued with the project
- C: Assessed the technical and organizational readiness for the project and identified risks at the beginning of the first iteration
- D: Increased the communications between the team member and the product owner
Question 279
A company has been following a predictive approach and always waits for the preceding phase to be completed before evaluating the quality of their products. A new project manager with experience in hybrid approaches has been assigned to help increase the efficiency of the company's quality management process.
What should the new project manager do to address the process improvements?
- A: Discuss the process improvement with the project management office (PMO) lead to update the project delivery framework.
- B: Define a ground rule to comply with the quality standard and ask the team members to apply it.
- C: Understand the context and interdependencies of the process from the team members and then define improvements.
- D: Continue with the process as is, and wait until the next phase to suggest any improvements.
Question 280
An agile team member received certification on a new tool; however, this team member is complaining that the rest of the team is not using the tool due to lack of knowledge.
How should the servant leader apply emotional intelligence to leverage this situation to benefit the project?
- A: Request budget to reward the team member so others will be motivated to obtain the same certification.
- B: Promote the team member to product owner to leverage the new knowledge with the clients.
- C: Ask the team member to use their recently acquired knowledge to develop and provide training to the team.
- D: Provide an incentive to team members who begin using the new tool on this project.
Question 281
A human resources (HR) cost report was disclosed, by error, to all members of the project team. This situation generated a conflict between the team members about differences in their salaries.
What should the project manager have done to avoid this situation?
- A: Ensured reports with significant information were not included in the communications management plan
- B: Included noncompliance punishment measures in the communications management plan
- C: Defined the appropriate recipients for the report in the communications management plan
- D: Validated the information and the appropriate recipients per the communications management plan
Question 282
A project manager is managing a project in the execution phase, which was agreed upon with the sponsor. However, the sponsor is constantly micromanaging and requesting iterations that are affecting the team's effectiveness. The sponsor indicates that as long as the project scope is not affected, these iterations are needed to simplify the project.
How should the project manager handle the situation?
- A: Review validation and control procedures.
- B: Perform stakeholder requirements activities.
- C: Approach the sponsor about using an agile approach.
- D: Discuss reducing interruptions with the sponsor.
Question 283
A project team is experiencing conflict between two team members. Team member A feels that team member B is always talking over team member A and does not listen to any advice. Team member B is not willing to listen to feedback.
What should the project manager do to resolve the issue?
- A: Report the performance issue to both of the team members' supervisors.
- B: Review the ground rules for collaboration within the team.
- C: Modify the communications management plan and resend it to the team.
- D: Move one of the team members to a different project team.
Question 284
A project manager is nearing completion of an automation project. One of the key stakeholders requests a meeting to discuss some new ideas that would make the project even more appealing to end users. As a result, the stakeholder suggests that the project manager does not close the project.
What should the project manager do first?
- A: Add it to the issue log as an ongoing issue.
- B: Review and validate the scope management plan.
- C: Update the project charter with the new requirement.
- D: Add a risk to the risk register.
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