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A customer calls the project manager to express concern about a project team member who has been making changes within the live environment without approval. The team member mentioned that the customer called and asked them to make the changes.

What should the project manager do next?

A Organize a meeting to mediate the relationship between the customer and the team member to ensure no feelings are hurt.
B Explain to the customer that the team member was just trying to help and the changes can be reverted if necessary.
C Ask the customer to email all requests directly to you and you will ensure they are actioned by the correct team member.
D Reinforce the value of documenting and approving all change requests and ask the customer to issue these through the agreed channels.

A project manager is in a team meeting and the project team requires a decision to be made about a new suggested timeline due to an impact from a potential scope change. What should the project manager do?

A Follow the stakeholder engagement plan.
B Review the stakeholder map along with the organizational chart and delegate the most senior person to make the decision.
C Schedule a project decision meeting with all stakeholders to discuss the decision.
D Make the decision on behalf of the organization.

In an ongoing project, the customer, who has been the main contact for the project, informs the project manager that they will be introducing a new contact person due to their busy schedule. Moving forward, the new contact will also be making key decisions.

What should the project manager do next?

A Update the stakeholder register with the new contact’s details.
B Inform the project team of the new point of contact.
C Update the communications management plan.
D Request a meeting with the customer and the new contact.

A project manager works in a startup company and is in charge of a key project that has critical and time-sensitive delivery objectives. One of the project team members missed completing an assigned deliverable on time, despite repeated assurances from the team member that it would be completed on time.

What should the project manager do next?

A Meet with the team member and work on a development plan for them to avoid missed deliverables in the future.
B Hold a team meeting to discuss team member commitments and communications.
C Record the issue, then refocus the team’s efforts on delivering the next set of deliverables.
D Give the team member a formal warning for the negative impact due to failure to deliver and not meet deadlines.

In a project that will deliver a new product using new technology, the project team frequently discusses difficulties that may arise and possible strategies to address them. One team member sets up a meeting with the project manager to discuss their list of challenges and presents an extensive list of items that require continuous attention.

How should the project manager use this event to maximize the benefits to the stakeholders?

A Validate the list of challenges and act on the valid items according to the priority indicated.
B Document the findings and update and redistribute the communications management plan.
C Invite the team member to participate in the risk register and review the evaluation frequently.
D Present the list of challenges to the steering committee to gain buy-in before starting the activities.

A project's planning phase has just been completed and was defined by team members in remote sessions. The day after the kick-off meeting, which was held at the client facilities, team member A asked the project manager to be moved to another project because they were uncomfortable around team member B.

What should the project manager do to deal with this situation? (Choose two.)

A Speak with both members to try to resolve the situation.
B Transfer team member A to another project.
C Clarify the inclusive practices for project team members.
D Escalate the situation to the project sponsor.
E Transfer team member B to another project.

A project manager was just assigned to a project as the leader of an experienced agile team. How should the project manager influence the team to accomplish the project objectives?

A Assert judgment over the team.
B Increase the amount of subject matter experts (SMEs) to get better results.
C Use a plan-driven approach in order to demonstrate control over the project.
D Express trust in the team’s ability to fulfill the necessary deliverables.

DRAG DROP -
A project manager for a government organization often deals with stakeholder engagement issues. Drag the interpersonal skill the project manager should use on the left to the correct situation on the right.
Select and Place:

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DRAG DROP -
An agile team is geographically separated across multiple continents, and the project manager is in the process of identifying the tools to manage the communication among the virtual teams.
Drag the appropriate tool on the left to each protect task on the right.
Select and Place:

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DRAG DROP -
Drag the items on left side to the matching term within the correct project approach on the right side.
Select and Place:

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While reviewing prototypes, the quality team found some deviations that do not affect the mam functionality but have the potential to be an issue in the future. To avoid major problems in the future, the team recommends corrective actions that will require additional funds. The project is already struggling to stay on budget and has even used some of the contingency reserves.
What should the project manager do?

A Ask the product designer why the deviation was not considered in the design phase
B Report to the project sponsor that the product is working and the project is struggling with the budget
C Evaluate and initiate the change request process with the stakeholders
D Ask the quality team to discard the sample and test again with a new sample

Project A is critical for the company and must be completed within nine months. The project charter has been signed but the project scope statement has not been prepared. Management asks the project manager to move forward with the project without an approved project scope statement.
What should the project manager do next?

A Escalate the issue to the project sponsor and add it to the risk register
B Refuse to work on the project because management is not following standard project management practices
C Meet with management to explain the potential problems with running a project without a project scope statement
D Start the project with inputs from the project charter to save time

A project manager accepts a delivery at the project site but the items are of a poor quality. The project manager gets the local vendor to fix the items but more deliveries from this vendor are expected.
What should the project manager do going forward?

A Allocate extra time to inspect deliveries for quality assurance upon arrival at the site
B Review the contract requirements and ask for the applicable evidence for quality assurance
C Have the vendor issue the quality documentation prior to the next delivery
D Call the vendor and have them verbally guarantee the quality of the next site delivery

A project manager at a company is considering a high-performing junior member of the organization to be the new project manager for a current project.
What should the project manager do to prepare for a recommendation to senior management?

A Compile key highlights featuring the team member from the meeting minutes
B Ask the team member to write a short biography listing their qualifications
C Gather project artifacts that demonstrate the team member's high performance
D Calculate the health of the projects on which the team member has worked

Midway through the execution of an agile protect there is a shift in the strategic objectives at the organization level to promote digital transformation.
What should the project manager do next?

A Schedule a meeting with the team to assess the impact of the change
B Escalate to the product owner and cancel the upcoming iterations
C Prepare a user story to handle the change and assign it to the next iteration
D Update the risk-prioritized backlog with the strategic change

An organization is initiating a project that will be using new technology. The complexity of the project requires excellent technical skills. After reviewing the proposed project management plan, the project sponsor asks for options to reduce the labor cost without introducing risk to the project delivery.

What should the project manager do first?

A Review the risk register and assign functional managers as resources.
B Perform an analysis of the key cost drivers and present alternatives.
C Analyze the resource pool and assign internal resources who participated in past projects.
D Review the work breakdown structure (WBS) to ensure there are adequate resources.

As a project is ending, a business stakeholder requests information from the project manager regarding overall project performance to determine the success of the initiative. What should the project manager do to provide relevant information to the stakeholder?

A Update the project status report to include current performance information.
B Document the key performance indicators (KPIs) in the final project report.
C Document the project performance and influencing factors in the lessons learned register.
D Inform the stakeholder that performance will be evaluated three months after project closure.

A project manager must manage a virtual application control software team that is culturally and geographically diverse. The project manager wants to promote open collaboration in a real-time manner.

What should the project manager do?

A Provide a software for instant messaging.
B Promote the use of remote site syndication.
C Facilitate regular conference calls.
D Document all information on the team wiki.

During project completion, a project manager receives a request from the customer for a reduced cost of goods. The customer's request will affect the sales department's budget and forecast.

In order to reach a consensus and have a successful project completion, what should the project manager do first?

A Initiate a change request to accommodate the revised cost of goods.
B Identify and satisfy both parties’ underlying wants.
C Analyze the bounds of the negotiation for agreement with both parties.
D Comply with the customer's request to achieve the project mandate.

A project manager identified a risk on a deliverable completed by a contractor and added it to the risk register. During the last inspection meeting for the deliverable, the project manager notices that the suggested mitigation did not produce the expected results.

How should the project manager proceed?

A Review the procurement performance to identify the root cause
B Reevaluate the probability of the risk occurrence and mitigation strategy.
C Issue a change request to apply the risk response plan for this risk.
D Audit the procurement process to identify why the mitigation did not work.

A project manager is attending a progress meeting with a client. The client requests a design change which might potentially add value to the project.

What action should the project manager take?

A Consult with team members and allow them to make a decision.
B Accommodate the change request to serve the client's needs.
C Convince the client not to make changes to the project.
D Make transactional decisions focusing on the project goals.

DRAG DROP -

A production team will soon begin their first agile project. No one in the team or management has agile knowledge. The training manager can only fund three enrollments.

Match the team role on the left to the correct training course on the right.

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A multinational company has a plan to expand their business into a new country where they currently have no presence. A project manager is assigned to initiate this project.
After reviewing the business case, what should be considered first when developing an appropriate implementation strategy?

A Acquire project resources from the new country to mitigate the risk of uncertainty
B Evaluate the environmental and regulatory factors and identify high-level risks and assumptions
C Identify and monitor the risks closely since the company does not have lessons learned for this country
D Ensure that project sponsors are in agreement on the project deliverables and timeline during the project

The project manager has observed that two team members have been arguing with each other openly at meetings. To push their ideas through, each team member individually spoke with the sponsor directly and made decisions without informing the project manager or other team members.
What two actions should project manager take? (Choose two.)

A Ask the team members to work it out themselves
B Discuss this situation with other project managers and ask for advice
C Reiterate ground rules at the next meeting and ensure that all team members are clear about these rules
D Address the behavioral issue with each team member
E Discuss the behavior directly with their managers and request them to correct the behavior

A Scrum team has committed to delivering a specific capability in their first release. Multiple operational issues have prevented the developer from delivering key capabilities. The technical lead has also given notice that they are resigning from the company.
What should the project manager have the Scrum team do to recover from these issues?

A Review constraints in the ongoing sprint planning and evaluate options for the release plan
B Stop the sprint and replan and prioritize the backlog to reduce resource levels
C Consult the resource management plan for an appropriate response
D Continue with existing sprint plans to ensure some of the scope will be delivered

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