AB-250: Transforming Contact Center Experiences with AI in Dynamics 365

By Microsoft · Question Mode

QuestionQ69

Implement channels

A company has a custom portal.

The company requires secure customer identity validation before a chat begins.

You need to ensure secure authentication.

Solution: Set up chat authentication by using Microsoft Entra ID.

Does this solution meet the goal?

Explanation

Microsoft Entra ID provides secure identity authentication and can issue OAuth 2.0/JWT tokens for an authenticated chat setup. The chat service validates the signed-in customer's token before the conversation begins, meeting the requirement for secure customer identity validation.

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