AB-250: Transforming Contact Center Experiences with AI in Dynamics 365

By Microsoft · Question Mode

QuestionQ68

Implement channels

A company has a custom portal.

The company requires secure customer identity validation before a chat begins.

You need to ensure secure authentication.

Solution: Allow anonymous chat sessions.

Does the solution achieve the goal?

Explanation

Anonymous chat does not validate a customer's identity before the conversation begins. Authenticated chat uses an authentication token, such as a JWT, to validate a signed-in customer; therefore, anonymous sessions fail the secure-authentication requirement.

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