QuestionQ67

Implement channels

A company has a custom portal.

The company requires secure customer identity validation before a chat begins.

You need to ensure secure authentication.

Solution: Provide a signed token from an external identity provider when initializing the chat.

Does this solution meet the goal?

Explanation

Passing a signed token from an external identity provider during chat initialization enables the chat service to validate the customer’s identity before the conversation starts, providing secure authentication.

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