AB-250: Transforming Contact Center Experiences with AI in Dynamics 365

By Microsoft · Exam Mode
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  1. Exams/
  2. Microsoft/
  3. AB-250: Transforming Contact Center Experiences with AI in Dynamics 365

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Topic distribution

Questions are weighted to match the official exam blueprint.

  • Deploy Dynamics 365 Contact Center15–20%
  • Implement channels30–35%
  • Configure agents and AI capabilities10–15%
  • Configure work distribution10–15%
  • Configure the Dynamics 365 Contact Center representative experience15–20%
  • Manage analytics for the Dynamics 365 Contact Center10–15%

The exam auto-finishes when time runs out. Unanswered questions count as incorrect.

5–47 available
1–180 minutes

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