AB-250: Transforming Contact Center Experiences with AI in Dynamics 365

By Microsoft · Question Mode

QuestionQ70

Implement channels

A company has a custom portal.

The company requires secure customer identity validation before a chat begins.

You need to ensure secure authentication.

Solution: Use pre-chat survey answers together with session variables to infer a user's identity.

Does this solution meet the goal?

Explanation

Pre-chat survey responses and session variables can help supply context, but they do not securely authenticate a customer or validate that the customer is the claimed identity. Secure authentication requires a verifiable authentication mechanism, such as an authenticated portal session or identity-provider sign-in.

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