CTEL-ITP-ATPPreview

In which phase of the IDEAL improvement process would it be MOST appropriate to conduct reverse fishbone analysis?

As a test manager, you are asked to apply causal analysis techniques to identify why a regression test that passed during system testing, failed during production usage. This caused significant business reputational damage, so you want to ensure that you get to the true cause of the issue.
You interview the test engineer that created the test and executed it. The test object was a complex overnight batch. The batch processed a significant amount of financial market data and calculated financial risk.
As you discuss the details with the test engineer, it appears that they ran the test during working hours, rather than overnight. You also discover that the batch processed live financial data, rather than specially-crafted test data. You asked why live data was used and the test analyst explains that this was approved as the data is public. They also explain that the expected result is that the result matches the live system, because otherwise the expected result is too difficult to calculate.
You ask a business analyst to help identify the cause. They investigate and determine that the issue could only be reproduced during a particular time window, when a particular data boundary was crossed.
You want to draw a fishbone analysis of this. From left to right, which is the MOST correct diagram to draw:

In which phase of the IDEAL improvement process would you plan the assessment?

Which ONE of the following metrics is MOST appropriate for measuring the quality of software?

Which ONE of the following statements is MOST correct regarding the GQM approach?

You are a test manager working on a high-availability application. You have been set a target to ensure that the application is highly reliable and that the reliability testing phase is efficient.
Which combination of the below metrics is MOST appropriate to measure the efficiency of the reliability testing phase?

You are a test manager who has set a goal of increasing the efficiency of a regression testing process. You decide to use the GQM approach.
Which ONE of the following is the BEST set of supporting question(s) and metric(s)?

You are a test manager in an organization with some challenging financial targets, but that also needs to build quality products in order to increase market share, and deliver new features to market quickly.
You manage a small team of three testing staff, who are spread thinly and part-time across many projects. You examine the business strategy and resource allocation across the organization and you find some interesting things. First, you find that most of the time your team spends is not contributing directly to business initiatives that are intended to grow market share. Nor are they contributing directly to projects that deliver features to market quickly. In fact, these projects are all being tested by development teams.
Which ONE of the below would be the MOST appropriate test improvement scope?

You are a test manager at a large bank. A recent release had 8 defects detected in user acceptance testing and live. Both are considered unacceptable given the business context and the investment of time and money in testing. You are asked to analyze the defects and decide to select a subset for analysis to avoid analyzing every defect.
The defects have the following characteristics:
Which ONE of the following methods is MOST appropriate for selecting defects for further analysis?