CSAPreview

What is a quick way to create a report from a list view?

What import utility do you use when the field names on the import set match the name of the fields on the Target table?

As an IT employee what interface would you use, if you wanted to browse internal IT documentation, like troubleshooting scripts and FAQs?

A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their Incident list. What would you suggest to fix this issue?

What are three security modules often used by the System Administrator? (Choose three.)

When testing a catalog item, having a manager approval flows, which of these best practices would you follow? (Choose three.)

What is a no-code approach to control the mandatory or read-only state of a form field?

When moving multiple update sets at one time, what might you do to facilitate the move?

What is specified in an Access Control rule?

Which icon would you double click, to expand and collapse the list of all Applications and Modules?

Buttons, form links, and context menu items are all examples of what type of functionality?

What do you call any component that needs to be managed in order to deliver services?

A new service catalog item is being developed, but should only be visible to managers inside the HR Department. What method would you use to fulfill this requirement?

A user wants to create a set of filter conditions, where they want to show records which satisfy two conditions:
✑ Incidents where the state is Closed
✑ Incidents where Assignment Group is Network
After clicking the Funnel icon, what should the user do?

Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that is specific to the Incident table and the Major
Incident field?

Two departments (HR Onboarding and Facilities) have come to you, asking for a way for employees to request event room set up services. The requirements are the same for the form and the task routing to the Facilities' assignment group.
✑ For HR, the item will be used primarily for the Onboarding coordinators, for employee orientation sessions.
✑ For Facilities, the item will be used for anyone in the company who needs room set up services.
However, both departments have their own service catalogs. What do you do, to support these requirements?

After finishing your work on High Security Settings, what do you do to return to normal admin security levels?

What type of field allows you to look up values from one other table?

Which module would you use to create a new automation of business logic such as approvals, tasks, and notifications?

A department manager asks an analyst to build some reports. Where do you recommend the analyst start?

What are the steps for applying an update set to an instance?

Which of the following is true of Service Catalog Items in relation to the Service Catalog?

When importing spreadsheet data into ServiceNow, in which step does the data get written to the receiving table?