CIS-ITSM: Certified Implementation Specialist - IT Service ManagementDemo

By ServiceNow · Question Mode

QuestionQ6

Problem Management

During the lifecycle of a Problem record, you can click the Re-Analyze button to move backward in the lifecycle.

When you click Re-Analyze, which state is set on the problem record?

  • A Assess
  • B Draft
  • C Root Cause Analysis
  • D Fix in Progress
Explanation

The Re-analyze action reopens a problem for further investigation and changes its state to Root Cause Analysis. ServiceNow: Investigate root cause of a problem

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