CIS-ITSM: Certified Implementation Specialist - IT Service ManagementDemo

By ServiceNow · Question Mode

QuestionQ5

Problem Management

As of Quebec, Problem task records automatically move from one state to another when the required fields are completed. What are those states?

  • A Assess to Work in Progress
  • B On Hold to Work in Progress
  • C New to Assess
  • D Draft to Assess
  • E Work in Progress to Closed
Explanation

In the Quebec Problem Management state model, completing the required fields automatically advances a Problem task record from New to Assess.

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