CIS-ITSM: Certified Implementation Specialist - IT Service ManagementDemo

By ServiceNow · Question Mode

QuestionQ4

Change Management

In the baseline Change - Normal model, how can Change Tasks be added?

Choose two
  • A Automatically via the Change - Implementation subflow
  • B Manually by the user during New, Assess, and Authorized states
  • C Automatically depending on the category selected on the Change Request
  • D Manually by the user during all states, except Closed or Canceled
Explanation

The baseline Change - Normal implementation flow automatically invokes the Change - Implementation tasks subflow, which creates implementation and post-implementation tasks. Users can also manually add Change Tasks in any nonterminal change state; Closed and Canceled changes are excluded. The selected category does not automatically generate Change Tasks.

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